Delivery
FREE Reserve & Collect
- We'll let you know when your order is ready to collect, please wait to receive confirmation.
- Reservations are usually ready within 3 hours.
- Products are always reserved at the online price, but if there's a better price in-store you'll always pay the lower one, availability is indicated on individual product pages.
- Don't worry if you can't make it to your chosen store straight away, as we'll hold on to your order for 2 days.
Standard delivery
- FREE delivery for orders of £49 and over (Applied in basket)
- £3.95 for orders under £49
- Delivery times vary, so check individual product pages for a better idea of when you'll receive your order (some remote areas excluded - see exclusions)
- We deliver between 7am and 8pm, Monday to Saturday.
- When you checkout we'll provide an estimated delivery for your entire order.
Express delivery - £5.95
- *Delivers any orders placed before 8pm (Mon - Thurs) the next working day.
- Orders placed between 8pm on Thursday and 8pm on Friday will be delivered the following Monday.
- Orders placed after 8pm on Friday will be delivered the following Tuesday.
- To find out if your order is eligible please check individual product pages.
- Some remote areas are excluded from express - see exclusions.
Furniture & large items
- FREE delivery for orders of £299 and over (applied in basket)
- £9.95 delivery for items under £299, delivered on your day of choice from Monday to Saturday
- We deliver between 7am and 8pm, Monday to Saturday. Available delivery dates are shown during checkout.
- Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
- Nominated Day Delivery is only available for an item if stated on the product page.
- Some remote areas are excluded - see exclusions. If Nominated Day Delivery is not available in your area, we’ll call you to arrange a delivery date.
- On the day of delivery, we'll remove any packaging and take it away to be recycled (excluding garden furniture).
Last order dates for Christmas delivery 14th December
Made To Order furniture delivery
- FREE delivery for orders of £299 and over (Applied in basket)
- £9.95 for orders under £299
- 7-8 weeks for fabric sofas, 12-13 weeks for leather sofas (some remote areas excluded - see exclusions)
- We deliver between 7am and 8pm, Monday to Saturday.
- You'll need to provide a phone number (ideally mobile) so we can contact you to choose a convenient delivery day (Monday to Friday).
- On the day of delivery, we'll carry your item to the room of your choice, and take away any packaging to be carefully recycled.
Last order dates for Christmas delivery 6th November
Made To Measure curtains & blinds delivery - £5.95
- 10-12 working days (some remote areas excluded - see exclusions)
Remote areas excluded from Standard Delivery times
Unfortunately due to distance we are unable to include the following areas in our Standard Delivery time of 4 working days, however we will do our very best to get your order to you as quickly as possible:
| Channel Islands Post codes | GY1 - 9, JE1 - 4, within 8 working days. |
|---|---|
| Shetland & Orkney Post codes | KW15 17, ZE1 3, within 11 working days. |
| Scottish Highlands & Western Isles Post codes | PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44, within 8 working days Post codes - HS9, PA76 within 9 working days. |
| Scottish Highlands Post codes | IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 within 8 working days (HS1 - 8 within 11 working days). |
| Isle of Man Post codes | IM1 - 99 within 11 working days. |
| Cornwall and Scilly Post codes | TR21 - 25 within 11 working days. |
| Northern Ireland Post codes | BT1 - 99 within 10 working days. |
Remote areas excluded from Express Delivery
There are a small number of regions where we are not able to provide an Express Delivery service, The affected areas and postcodes are listed below:
| Channel Islands Post codes | GY1 - 9, JE1 - 4 |
|---|---|
| Shetland & Orkney Post codes | KW15 17, ZE1 3 |
| Scottish Highlands & Western Isles Post codes | PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44, HS9, PA76 |
| Scottish Highlands Post codes | IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56, HS1 - 8 |
| Isle of Man Post codes | IM1 - 99 |
| Cornwall and Scilly Post codes | TR21 - 25 |
| Northern Ireland Post codes | BT1 - 99 |
Remote areas excluded from Furniture Delivery times
Unfortunately due to distance we are unable to include the following areas in our Furniture Delivery time of 7-14 working days, however we will do our very best to get your order to you as quickly as possible:
| Northern Ireland | BT |
|---|---|
| Kirkwall | KW |
| Isle of Wight | P030-41 |
| Inverness | IV |
| Jersey | JE |
| Guernsey | GY |
| Outer Hebrides | HS |
| Isle of Man | IM |
| Isles of Scilly | TR21-25 |
| Lerwick | ZE |
Extra delivery information
Public and bank holidays
Please note that we are unable to deliver on public and bank holidays.
Deliveries requiring a signature
For deliveries that require a signature, our courier will post a card after the first unsuccessful attempt so you can call the courier to re-arrange a suitable delivery time. If after 3 days they haven't heard from you, they will try to deliver. If you haven't made contact with them within 5 days the order will be returned to Dunelm.
International delivery
We do not currently provide an international delivery service.
BFPO
We don't currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.
Customer services
If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team on 0344 346 0020 or submit a query through our contact form.