Delivery

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FREE Reserve & Collect

  • We'll let you know when your order is ready to collect, please wait to receive confirmation.
  • Reservations are usually ready within 3 hours.
  • Products are always reserved at the online price, but if there's a better price in-store you'll always pay the lower one, availability is indicated on individual product pages.
  • Don't worry if you can't make it to your chosen store straight away, as we'll hold on to your order for 3 days.

Standard delivery

  • FREE for orders of £49 and over (Applied in basket)
  • £3.95 for orders under £49
  • Usually up to 4 working days (some remote areas excluded - see exclusions)
  • When you checkout we'll provide an estimated delivery for your entire order.

Express delivery - £5.95

  • Delivers any orders placed before 8pm (Mon - Thurs) the next working day.
  • Orders placed between 8pm on Thursday and 8pm on Friday will be delivered the following Monday.
  • Orders placed after 8pm on Friday will be delivered the following Tuesday.
  • To find out if your order is eligible please check individual product pages.
  • Some remote areas are excluded from express - see exclusions.

Furniture & large items - £9.95

  • Usually 10-14 working days (some remote areas excluded - see exclusions)
  • You'll need to provide a phone number (ideally mobile) so we can contact you to choose a convenient delivery day (Monday to Saturday).
  • On the day of delivery, we'll carry your item to the room of your choice, and take away any packaging to be carefully recycled.

Remote areas excluded from Standard Delivery times

Unfortunately due to distance we are unable to include the following areas in our Standard Delivery time of 4 working days, however we will do our very best to get your order to you as quickly as possible:

Channel Islands Post codes GY1 - 9, JE1 - 4, within 8 working days.
Shetland & Orkney Post codes KW15 ­ 17, ZE1 ­ 3, within 11 working days.
Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44, within 8 working days Post codes - HS9, PA76 within 9 working days.
Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 within 8 working days (HS1 - 8 within 11 working days).
Isle of Man Post codes IM1 - 99 within 11 working days.
Cornwall and Scilly Post codes TR21 - 25 within 11 working days.
Northern Ireland Post codes BT1 - 99 within 10 working days.

Remote areas excluded from Express Delivery

There are a small number of regions where we are not able to provide an Express Delivery service, The affected areas and postcodes are listed below:

Channel Islands Post codes GY1 - 9, JE1 - 4
Shetland & Orkney Post codes KW15 ­ 17, ZE1 3
Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44, HS9, PA76
Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56, HS1 - 8
Isle of Man Post codes IM1 - 99
Cornwall and Scilly Post codes TR21 - 25
Northern Ireland Post codes BT1 - 99

Remote areas excluded from Furniture Delivery times

Unfortunately due to distance we are unable to include the following areas in our Furniture Delivery time of 7-14 working days, however we will do our very best to get your order to you as quickly as possible:

Northern Ireland BT
Kirkwall KW
Isle of Wight P030-41
Inverness IV
Jersey JE
Guernsey GY
Outer Hebrides HS
Isle of Man IM
Isles of Scilly TR21-25
Lerwick ZE

Extra delivery information

Public and bank holidays

Please note that we are unable to deliver on public and bank holidays.

Deliveries requiring a signature

For deliveries that require a signature, our courier will post a card after the first unsuccessful attempt so you can call the courier to re-arrange a suitable delivery time. If after 3 days they haven't heard from you, they will try to deliver. If you haven't made contact with them within 5 days the order will be returned to Dunelm.

International delivery

We do not currently provide an international delivery service.

BFPO

We don't currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.

Customer services

If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team on 0344 346 0021 or submit a query through our contact form.