Important product safety recalls

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Athena Table Lamp

Barcode:5054077389617


Dunelm have issued a product recall as we have identified that the product has an incorrect bulb rating which could cause overheating.

If you have purchased the Athena Table Lamp, to ensure customer satisfaction, please return to your nearest store where you will be given a full refund. You do not need your receipt.

This product was sold throughout the UK in Dunelm stores. No other products are affected by this recall notice. We apologise for any inconvenience

Please return this product to your nearest Dunelm store for a full refund or for more information please email customerservices@dunelm.com or call 0333 777 4714.



comforter recall

Chilli Spice Tower

Barcode: 5060473541337


Curry Spice Tower

Barcode: 5060473541320

There has been an isolated incident where there has been contamination within the Paprika spice. It is not harmful or unsafe. To ensure customer satisfaction please return the product for a full refund.

This product was sold throughout the UK in Dunelm stores. No other products are affected by this recall notice. We apologise for any inconvenience

Please return this product to your nearest Dunelm store for a full refund or for more information please email customerservices@dunelm.com or call 0333 777 4714.



comforter recall

Questions and Answers

Why are the Dumbo / Winnie Comforter being recalled?
This product passed all of the relevant safety, legal and quality standards as well as a pre-shipment inspection carried out by an independent company. This is in line with Dunelm’s quality assurance programme.
As part of our due diligence we re-tested the stock, which raised concerns with the product. As soon as we realised there was a potential issue with the product we took action to ensure the safety of our customers.

Q. What is the problem with the Dumbo / Winnie Comforter?
A. If the sewn in care label is pulled, the label can start to fray and pull out of the comforter. When the care label is loose, it can become a choking hazard for small children

Q. What do I do if I own a Dumbo / Winnie Comforter?
A. Return the product to your nearest Dunelm store for a full refund.

Q. Can I return the Dumbo / Winnie Comforter to a different store from the one I purchased it from?
A. Yes, you can return the product to any Dunelm store for a full refund.

Q. What if I don’t have the receipt?
A. A full refund will be given in store.

Q. My child has become attached to his/her Dumbo / Winnie Comforter, is it possible to get a replacement?
A. Unfortunately, at this time, we can only offer a full refund however if you wish to remove the full care label and date pip (small label underneath) this will make the product safe.

Q. The care label on my Dumbo / Winnie Comforter is still attached/secure, does this mean it is safe?
A. The product has a potential safety issue. There is a possibility that the care label could come detached posing a choking hazard.

Q. I purchased my Dumbo / Winnie Comforter bear over a year ago, do I still need to return this?
A. Yes, all Dumbo / Winnie Comforters with the numbers advised on the posters need to be returned

Q. How has this happened?
A. This product passed all relevant safety, legal and quality standards as well as a pre-shipment inspection carried out by an independent company. This is in line with the Dunelm’s quality assurance programme. As soon as we realised there was a potential issue with the product we are taking action to ensure the safety of our customers.

Q. I don’t know if my Dumbo / Winnie Comforter has the number advised on the poster?
A. The numbers on the poster are on the swing tag attached to the product when purchased. If this has been removed, please check the sewn in care label. The numbers to be returned are as follows:

Winnie Comforter – 5050390072892

Dumbo Comforter - 5050390072731

Enquiries
For more information please email customerservices@dunelm.com or call 0333 234 0870