Terms & Conditions

Welcome to our website. Dunelm's website, products and services are made available to you via If you wish to use you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access

Privacy Policy

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office. For further information please see our Privacy Policy.

It is vital that the information you provide when you register as a customer is true, accurate, current and complete in all respects, and that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Please contact us immediately with any changes.

Managing cookies

Our cookies policy

Making full use of the online shopping and personalised features of, your computer, tablet or mobile phone will need to accept cookies, this way we can provide you with certain personalised features of our website by using them.

Our cookies don't store your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, you can restrict, block or delete cookies from, or any other website for that matter, your browser can do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

We do have relationships with selected and monitored suppliers who may also set cookies during your visit to show you different products and services based on what you have shown an interest in. If you'd like to opt out, please go to the Network Advertising Initiative website.

Order Acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability.

A series of basic online steps is required to create a contract between you and us:

  • You confirm your order for products on our website by pressing the confirm order button at checkout process.

  • You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. This is not an order confirmation or order acceptance from Dunelm.

  • When your order is shipped from our warehouse we will send you a despatch confirmation email.

  • Order acceptance and the completion of the contract between you and Dunelm will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.

  • Risk of loss and damage of products passes to you on the date when the products are delivered.

  • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Orders Placed By Phone

Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Dunelm and cardholders against credit card fraud. As a result, our cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Further, occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order. Orders will be cancelled and refunded if after 10 days information requested is not provided.

Description Of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

Child Safety – read more about blinds and child safety in our Blinds Safety Guide

Pricing Policy

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

  • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

  • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown.

Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.


We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office.

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.

  • All prices are inclusive of VAT (where applicable).

  • We accept online payment in a secure environment and we accept all major credit and debit cards registered to UK addresses with the exception of American Express.

  • We also accept payment via UK registered PayPal accounts.

  • We do not accept payment by cheque or cash.

  • We will only charge postage once per order, no matter how many parcels we need to despatch.

  • You confirm that the credit/debit card that is being used is yours.

  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

  • If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

Retail Finance

If you need financial assistance with your purchases, details of Dunelm credit facilities available are set out below.

Dunelm is authorised and regulated by the Financial Conduct Authority, register number 740239. Finance is provided through the Deko platform by a lender. You will be offered the best rate available based on your credit history and the lenders credit decision policies.

Please note that if you purchase items from Dunelm using retail finance, your credit agreement is with the lender and not with Dunelm. Dunelm is licensed as an authorised introducer under the Consumer Credit Act 1974 holding permission from the FCA (FRN: 740239). By signing a credit agreement or facility online or otherwise, you agree to comply with the terms and conditions and all other policies of the lender.

Please note that we act as an authorised introducer and not a lender.

Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to or visit

Please see the FAQs here for further information including how to apply. Please note that this is an external website. Dunelm is not responsible for any links or content of third party websites.

3D Security

Our customer's security is of highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind.

3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.

When you click on the “confirm” button you will see a window open up entitled ‘3D Secure Authentication’. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. Dunelm cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password.

If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.

Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect. This new security initiative is for your protection online and will soon become the standard for all websites.

For the latest developments in 3D security please contact your bank or contact us.

Delivery Of Orders

Delivery charges vary depending on the type of products ordered and the service you select. Your delivery charges will be clearly indicated at checkout. Delivery information can be found here. We make every effort to deliver goods within the estimated time–scales, however delays are occasionally inevitable due to unforeseen factors and all products are subject to availability. We will do our best to get all orders despatched as quickly as possible. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for costs, losses or liability incurred by you due to failure to meet estimated delivery dates.

Mattress Collection

Some mattresses are available to be purchased with a mattress collection service. This service is only available when purchased with a qualifying mattress item. The mattress collection service can only be offered at the same time as the delivery of the mattress the service was purchased with.

Our carrier operatives will collect a mattress from your room of choice. We ask that you remove any bedding and mattress toppers. Any mattresses collected must be in an acceptable condition. Soiled, wet, or otherwise overly damaged mattresses cannot be collected. Mattresses due for collection must not be stored outside prior to collection.

Our carrier operatives reserve the right to not collect any mattress which they consider to be unsuitable. Unfortunately we are unable to return a collected mattress once it has been removed from your property.

Ownership Of Rights

All rights including copyright in this website are owned by or licensed to Dunelm. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of Dunelm. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

Compliance With Laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Age Restricted Products

The purchase of certain products from us is subject to age requirements specified by law. We may not supply these products to individuals who do not satisfy the minimum age requirements and, if you are under the age specified by law, you must not attempt to purchase these products from us.

In particular, please note that age restrictions apply in the UK to the purchase of the products below. By placing an order for any of the following products you confirm that you (and, if different, the recipient of the product) satisfy the age requirements necessary to buy that product:

  • Knives (including sheath knives, all kitchen/cutlery knives) or bladed articles - Knives and bladed items can only be purchased by, and for, individuals aged 18 and over.

  • Alcohol - Alcohol can only be purchased by, and for, individuals aged 18 and over.

  • Videos and DVDs - Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.

  • Christmas Crackers - Christmas crackers can only be purchased by, and for, individuals aged 12 and over.

  • Liqueur chocolates - Liqueur chocolates can only be purchased by, and for individuals aged 16 and over.

If you order age restricted products for collection in store, or for home delivery we may refuse to supply them to you if on collection / delivery as appropriate you appear to be under the required age and cannot provide age verification. We may also make online checks to verify your age.

Limitation Of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dunelm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

None of the above affects your statutory rights as a consumer.

ADR - Alternative Dispute Resolution

If you have made a complaint and have exhausted all the options provided by Dunelm, or you are not satisfied with the resolution we have provided, you have the right to refer your dispute to Alternative Dispute Resolution. You can find more information from Trading Standards at

Alternatively there is an EU wide ADR mechanism available to consumers which can be accessed via the following link:

Newsletter Sign Up Prize Draw

This prize draw is operated by Dunelm (Soft Furnishings) Limited and may be entered by all UK residents over the age of 18, but is not open to Dunelm staff, associated persons or companies. No order or purchase necessary to enter the prize draw. Closing date for entry is midnight 27th July 2018. The winner will win a £250 Dunelm gift card. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. The winner may be asked to participate in associated publicity. The winner's name can be obtained by sending an SAE to Dunelm Marketing Department, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 8 weeks after the closing date. We reserve the right to withdraw this prize draw at any time. Dunelm's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Dunelm via email. You can unsubscribe at any time. At Dunelm we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.