FREE Standard delivery over £49
• Only £3.95 delivery under £49 (applied in basket)
• Free furniture delivery on orders over £299
New Arrivals for 2017
• Allow us to introduce Spring/ Summer 2017
• Exciting new products in Bedding, Curtains & Furniture, plus many more!
NEW Spring/Summer Catalogue
• Filled with exciting new products
• See the latest inspirational home trends
Reserve & Collect in 3 hours
• Orders ready to collect in 3 hours
• We'll text or email when it's ready
• Available at over 160 stores nationwide
Welcome to our website. Dunelm's website, products and services are made available to you via dunelm.com. If you wish to use dunelm.com you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.
By visiting dunelm.com you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of dunelm.com signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access dunelm.com.
When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:
When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.
We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.
We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.
The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office.
It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Please contact us immediately of any changes.
Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock.
A series of basic online steps is required to create a contract between you and us:
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.
Child Safety – read more about blinds and child safety in our Blinds Safety Guide
For our Upholstered Sofas and Armchairs cooling off period, returns and terms of purchase click here.
The price you pay is the price displayed on this website at the time we receive your order with the following exception:
The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.
Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.
We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.
To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office.
We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
Our customer's security is of highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind.
3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.
When you click on the "confirm" button you will see a window open up entitled '3D Secure Authentication'. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. Dunelm cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password.
If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.
Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect. This new security initiative is for your protection online and will soon become the standard for all websites.
For the latest developments in 3D security please contact your bank or contact us.
For full details on costs and timings visit our Delivery Information page.
View our Returns Policy
Find out more about Recycling and Waste Electrical and Electronic Equipment (WEEE) Regulations.
All rights including copyright in this website are owned by or licensed to Dunelm. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non commercial use is prohibited without the written consent of Dunelm. You may not modify, distribute or re-post anything on this website for any purpose without express permission.
You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of dunelm.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase.
Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Selected products are subject to age restrictions, as shown on individual product pages. By ordering any of these products, you are confirming that you have reached the age stated, as required by law. All parts of your order will be cancelled if we cannot verify your age using the details you provide.
The purchase of certain products from us is subject to age requirements specified by law. We may not supply these products to individuals who do not satisfy the minimum age requirements and, if you are under the age specified by law, you must not attempt to purchase these products from us.
In particular, please note that age restrictions apply in the UK to the purchase of the product below. By placing an order for any of the following products you confirm that you (and, if different, the recipient of the product) satisfy the age requirements necessary to buy that product:
If you order age restricted products for collection in store, or for home delivery we may refuse to supply them to you if on collection / delivery as appropeiate you appear to be under the required age and cannot provide age verification. We may also make online checks to verify your age.
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dunelm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
1. The competition is open to all UK residents aged 18 and over (except employees and families of the Promoter and its affiliate companies, agencies and anyone professionally connected with the promotion).
2. The competition is open from Friday 24 March to midnight, Sunday 26 March 2017.
3. One winner will be chosen from all entries received across Facebook.
4. The winner will receive Dunelm gift cards amounting to £150.
5. To enter through Facebook, entrants must comment below the competition post, with a screenshot of the clock hands correctly matching the 1 0’clock shadow.
6. The winner will be informed of their prize by Monday 3 April.
7. There is a maximum of one entry per individual. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
8. The winner will be chosen at random from all valid entries received
9. Once a winner has been notified that they have won, they will have 48 hours to claim their prize. After this time, the Promoter reserves the right to pass on the prize to a new winner.
10. Full details of the prize will be supplied to the winner following notification. In the event of the original prize being unavailable, The Promoter reserves the right the offer an alternative prize of equivalent value.
11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
12. The winner will receive their prize within 30 working days following the end of the competition.
13. By entering the competition, entrants agree for their name and entry to be used by the Promoter in social media communications and possible press or marketing material referencing the competition.
14. Any personal data provided by, and relating to, the entrants will not be disclosed to a third party without the individual’s consent. Personal data relating to entrants will be retained by the Promoter for a reasonable period after the competition closes to ensure the Promoter operations competitions in a consistent manner and to deal with any queries on the competition.
15. The winner’s name can be obtained by sending a stamped SAE to Dunelm competitions, 39-40 Calthorpe Road, Birmingham, B15 1TS. No other correspondence shall be entered concerning the result and the Promoter’s decision is final.
16. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.
17. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.
18. The Promoter and its agents accept no responsibility for difficulties experienced in submitting an entry to this promotion.
19. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Facebook from any claims.
20. This promotion is subject to Facebook’s terms and conditions which can be found at: https://www.facebook.com/terms
21. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.
22. Entrants are deemed to have accepted these terms and conditions by participating in the promotion. Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.
2. The competition is open from Wednesday 15 March to Sunday 19 March 2017.
3. Three winners will be chosen from all entries received across Facebook.
4. The winners will receive one of three available prizes:
5. To enter through Facebook, entrants must comment below the competition post, explaining what their mum (or the mother figure in their lives) means so much to them.
6. The winner will be informed of their prize by Tuesday 21 March 2017.
8. The winner will be chosen at random from all valid entries received.
10. Full details of the prize will be supplied to the winner following notification. In the event of the original prize being unavailable, The Promoter reserves the right to offer an alternative prize of equivalent value.
11. All prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
12. The winners will receive their prize within 30 working days following the end of the competition.
15. The winners’ names can be obtained by sending a stamped SAE to Dunelm competitions, 39-40 Calthorpe Road, Birmingham, B15 1TS. No other correspondence shall be entered concerning the result and the Promoter’s decision is final.
19. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Facebook from any claims.
21. This promotion is also subject to Virgin Experience Days T&Cs which can be found at: https://www.facebook.com/notes/virgin-experience-days/competition-ts-cs-the-terms/10153802629917771
22. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.
23. Entrants are deemed to have accepted these terms and conditions by participating in the promotion. Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.
1. All entrants to this survey and competition must be over 18.
2. For your chance to win you must complete the following survey.
3. One gift card worth £250 will be available to win each month.
4. The gift card prize can only be used in-store and not through our online store.
5. The competition is not open to Dunelm colleagues, associated persons or companies.
6. Competition ends on the last day of each calendar month.
7. The winning entry will be drawn at random after this date and the winner will be contacted directly.
8. Dunelm's decision is final.
9. The winner may be asked to get involved with associated publicity.
11. Promoter: Dunelm (Soft Furnishings) Limited, Watermead Business Park, Syston, Leicester, LE7 1AD. To receive a list of winners please send a SAE to the Marketing Department at this address specifying the date of entry.
If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.
1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.
2. Competitions are not open to employees (or members of their immediate families) of Dunelm Ltd or any subsidiary of Dunelm Ltd.
3. No purchase necessary.
4. Only one entry per person.
5. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
6. The winner will be selected at random.
7. The closing date is 7 days after first publication, and Dunelm reserves the right to amend the competition end date at any time.
8. If you win a competition, we will notify you by post, e-mail or telephone. The selection of a winner will be final, and no correspondence will be entered into.
9. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Marketing, Dunelm Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD after the closing date.
10. By entering the competition the winner agrees to participate in such promotional activity and material as Dunelm may require.
11. The prize will not be transferable to another person.
12. No part of a prize is exchangeable for cash or any other prize.
13. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
14. Incorrectly completed entries may be disqualified.
16. Dunelm reserves the right to amend these rules at any time. Dunelm may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
17. Dunelm will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.
This offer is available in all Pausa Coffee Shops from 18/11/2016 - 27/11/2016. Customers must show voucher/offer in a Pausa Coffee Shop to receive a free hot drink. The voucher is redeemable on the following beverages: small americano, regular americano, large Americano, small cappuccino, regular cappuccino, large cappuccino, small espresso, double espresso, small caffee latte, regular caffee latte, large latte, tea for 1, flat white coffee, small skinny latte, regular skinny latte, large skinny latte, babycino. There is no cash alternative. Limited to one free hot drink per customer. One time use only. Only available while stocks last. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably. The Promoter accepts no responsibility for technical issues or any problems when trying to claim the offer.
Your order will be forwarded to our manufacturers and will be made to your specifications.
Your made to order seating will be with you within 8 weeks, and our courier will call a week before your order is despatched to arrange a convenient delivery date and time.
Our delivery service will take your personalised seating to the room of your choice and attach the legs for you.
Before placing your order, check the measurements of the product to ensure the size is suitable for your home and needs.
We strongly recommend ordering a free fabric sample before you place your upholstery order to ensure colour and texture accuracy. Viewing fabrics on a screen does not offer a true representation, as monitors vary in brightness and colour saturation.
After placing your custom made order with us, there is a 48 hour 'cooling off' period. During this time your order will not be processed and you may cancel or amend it by calling our Customer Services team on 0344 346 0022.
After the 48 hour 'cooling off' period, we will begin to create your made to order furniture and a request to amend the upholstery item(s) will result in the order being cancelled.
Fabric colours may vary due to different dye batches, therefore we strongly advise ordering any matching items at the same time. Dunelm cannot accept responsibility for any colour and shade variations and will not accept returns on this basis.
Delivery will take up to 8 weeks. The item(s) will be carried to the room of your choice and the legs attached. All packaging will be taken away to be recycled.
Your Statutory Cancellation Rights apply to all Made To Order furniture items. You can return your Made To Order sofas and chairs for a refund if requested within 14 days of receipt of your item, and the item is in unused, undamaged condition.
Once the 48 hours cooling off period has passed, our 28 day returns policy will not apply. This does not affect your statutory cancellation rights, which allows you to return Made To Order sofas and chairs for a refund if requested within 14 days of receipt of your item, and the item is in unused, undamaged condition. For further details please see our Returns Policy and Statutory Cancellation Rights.
In addition to our standard terms and conditions, Made to Measure products are covered by the following terms:
1) Please check your measurements to ensure you order the correct size. Refer to our buying guides for advice on measurements; How To Measure For Curtains or How To Measure For Blinds.
2) We strongly recommend ordering a free fabric sample to ensure colour and texture accuracy.
3) Colour cannot always be truly represented due to variations in PC monitors.
4) We take payment on order, after placing your Made to Measure order with us, you have a 24 hour 'cooling off' period. During this time your order will not be processed and you may cancel your order by contacting us on 0345 165 6565.
5) Products are all made to order, so can only be returned if faulty or not made to the specification given. For more information on returns and cancellations click here.
6) Images shown are for display purposes only and may not represent the final look of your Made to Measure item(s).
7) Child Safety – Read more about blinds and child safety.
Our Made To Measure service is only available on fabric purchased from Dunelm. A Dunelm quotation is valid for a period of 28 days. Lowest price guarantee gives you the opportunity to check the cost of your comparable made to measure order at Dunelm against our main UK competitors. If we are not the cheapest and you order from us we will price match the competitors price. To ensure your Made To Measure order is eligible for the lowest price guarantee, you will need to have a like for like comparison (taking account of all equivalent product and service provided by us) from a recognised national UK online or high street retailer. Take your like for like comparison into your local Dunelm store or call our customer service team (you must have the ability to email your quote to us for our verification). If you can demonstrate that the total cost of the comparable order is cheaper and you place the order with us, we will price match the competitors price. Your comparative quote must be dated within 28 days of your Dunelm quote. We reserve the right to withdraw the offer at any time before the expiry date of your Dunelm quotation.
Competitors trade on the same basis as us, with premises open to the public on a high street or comparable shopping destination in mainland UK or a major UK online retailer that delivers to UK mainland addresses.
Mail-order, auction sites, comparison sites, factory outlets, membership clubs, duty-free shops, market stalls or home shopping channels, are not deemed equivalent major competitors. We also do not match competitors who are in administration or closing down.
Because we are committed to giving customers great value and we know that these products are commonly stocked by other retailers and are easy to price compare.
All branded products marked with a "price match" logo. Excludes Dunelm own label. We price match no matter what, whether the competitor's price is a sale price or its general price.
These are brands that are commonly stocked across the market and we know customers price compare. Our own label electrical products are unique to us.
We check prices 3 times a week. Prices checked on a Friday go live Monday, Prices checked on a Monday go live Wednesday and prices checked on a Wednesday go live Friday.
Make a note of the product number, its price and the competitor you want us to match. Please bring proof of the competitor's price to store and we'll verify these details and match the price then and there. Alternatively contact us and we can reserve the item for collection at your local store or arrange delivery to your home – whatever suits you best!
Dunelm (Soft Furnishings) Limited
Watermead Business Park, Syston
VAT No: GB818 2-840 21
Registration No: 2129238