Terms & conditions

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Welcome to our website. Dunelm's website, products and services are made available to you via dunelm.com. If you wish to use dunelm.com you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting dunelm.com you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of dunelm.com signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access dunelm.com.

Privacy policy

When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please contact us immediately of any changes.

Use of cookies and your preferences.

Order acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock. We do not take payment for stock we do not have.

A series of basic online steps is required to create a contract between you and us:

  • You confirm your order for products on our website by pressing the confirm order button at checkout process.
  • You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. This is not an order confirmation or order acceptance from Dunelm.
  • When your order is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and Dunelm will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.
  • Risk of loss and damage of products passes to you on the date when the products are delivered.
  • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

Child Safety – read more about blinds and child safety in our Blinds Safety Guide

For our Upholstered Sofas and Armchairs cooling off period, returns and terms of purchase click here.

Pricing policy

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

  • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.

Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

We take payment from your card at the time we despatch your order, once we have checked your card details and stock availability.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office.

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

  • All prices are inclusive of VAT (where applicable).
  • We accept online payment in a secure environment and we accept all major credit and debit cards registered to UK addresses with the exception of American Express.
  • We also accept payment via UK registered PayPal accounts.
  • We do not accept payment by cheque or cash.
  • We will only charge postage once per order, no matter how many parcels we need to despatch.
  • You confirm that the credit/debit card that is being used is yours.
  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
  • If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

3D security

Our customer's security is of highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind.

3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.

When you click on the "confirm" button you will see a window open up entitled '3D Secure Authentication'. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. Dunelm cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password.

If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.

Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect. This new security initiative is for your protection online and will soon become the standard for all websites.

For the latest developments in 3D security please contact your bank or contact us.

Delivery

For full details on costs and timings visit our Delivery Information page.

  • We endeavour to fulfil orders as quickly as possible. If an item is temporarily out of stock we will inform you. We do not ship part orders, but we may cancel out of stock items off your order to enable us to ship your order.
  • An order must be placed before 2pm to qualify for next day delivery. Next day delivery is only available on a restricted number of products and excludes some remote areas. See our delivery page for a list of remote post codes.
  • Bed deliveries that are not to a UK mainland address may attract an additional charge. We will advise you after you have placed the order with us, from which you have the option to cancel if you wish.
  • All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. We cannot offer timed deliveries. All delivery instructions must be agreed at the time of placing the order.
  • A VAT Invoice will be despatched with the goods. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make to one of our stores.

View our Returns Policy

Find out more about Recycling and Waste Electrical and Electronic Equipment (WEEE) Regulations.

Ownership of rights

All rights including copyright in this website are owned by or licensed to Dunelm. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non commercial use is prohibited without the written consent of Dunelm. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of dunelm.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dunelm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

All of the above does not affect your statutory rights.

Store vouchers

Dunstable voucher valid between Monday 10th August – Sunday 20th September 2015

This offer is valid in our Dunstable store only. To claim this offer you must produce your promotional voucher when you make your purchase in store. For Made to Measure Curtains, Blinds and Accessories, 10% of the total order value will be deducted from the final payment. Original vouchers accepted only, no copies. Valid for one transaction only. This discount cannot be used in conjunction with any other offer. Offer not available with online purchases, on Dunelm gift card purchases or coffee shop purchases. Offer not open to Dunelm staff, associated persons or companies. Offer ends midnight on Sunday 20th September 2015. We reserve the right to withdraw this offer at any time

Swindon voucher valid between Monday 20th July – Sunday 30th August 2015

This offer is valid in our Swindon store only. To claim this offer you must produce your promotional voucher when you make your purchase in store. For Made to Measure Curtains, Blinds and Accessories, 10% of the total order value will be deducted from the final payment. Original vouchers accepted only, no copies. Valid for one transaction only. This discount cannot be used in conjunction with any other offer. Offer not available with online purchases, on Dunelm gift card purchases or coffee shop purchases. Offer not open to Dunelm staff, associated persons or companies. Offer ends midnight on Sunday 30th August 2015. We reserve the right to withdraw this offer at any time.

Preston voucher valid between Monday 20th July – Sunday 30th August 2015

This offer is valid in our Swindon store only. To claim this offer you must produce your promotional voucher when you make your purchase in store. For Made to Measure Curtains, Blinds and Accessories, 10% of the total order value will be deducted from the final payment. Original vouchers accepted only, no copies. Valid for one transaction only. This discount cannot be used in conjunction with any other offer. Offer not available with online purchases, on Dunelm gift card purchases or coffee shop purchases. Offer not open to Dunelm staff, associated persons or companies. Offer ends midnight on Sunday 30th August 2015. We reserve the right to withdraw this offer at any time.

Taunton voucher valid between Saturday 18th July 2015 – Sunday 23rd August 2015

This offer is valid in our Taunton store only. To claim this offer you must produce your promotional voucher when you make your purchase in store. For Made to Measure Curtains, Blinds and Accessories, 10% of the total order value will be deducted from the final payment. Original vouchers accepted only, no copies. Valid for one transaction only. This discount cannot be used in conjunction with any other offer. Offer not available with online purchases, on Dunelm gift card purchases or coffee shop purchases. Offer not open to Dunelm staff, associated persons or companies. Offer ends midnight on Sunday 23rd August 2015. We reserve the right to withdraw this offer at any time.

All of the above does not affect your statutory rights.

Competition terms & conditions

Competition Entry

If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.

2. Competitions are not open to employees (or members of their immediate families) of Dunelm Ltd or any subsidiary of Dunelm Ltd.

3. No purchase necessary.

4. Only one entry per person.

5. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

6. The winner will be selected at random.

7. The closing date is 7 days after first publication, and Dunelm reserves the right to amend the competition end date at any time.

8. If you win a competition, we will notify you by post, e-mail or telephone. The selection of a winner will be final, and no correspondence will be entered into.

9. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Marketing, Dunelm Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD after the closing date.

10. By entering the competition the winner agrees to participate in such promotional activity and material as Dunelm may require.

11. The prize will not be transferable to another person.

12. No part of a prize is exchangeable for cash or any other prize.

13. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

14. Incorrectly completed entries may be disqualified.

15. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

16. Dunelm reserves the right to amend these rules at any time. Dunelm may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

17. Dunelm will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.


Newsletter Sign Up Competition

This competition is operated by Dunelm (Soft Furnishings) Limited and may be entered by all UK residents over the age of 18, but is not open to Dunelm staff, associated persons or companies. No order or purchase necessary to enter the prize draw. Closing date for entry is midnight 2nd September 2015. The winner will win a £250 Dunelm gift card. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. The winner may be asked to participate in associated publicity. The winner’s name can be obtained by sending an SAE to Dunelm Marketing Department, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 8 weeks after the closing date. We reserve the right to withdraw this competition at any time. Dunelm's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Dunelm via email. You can unsubscribe at any time. At Dunelm we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.


Best of British Competition

1. The competition is open to all UK residents aged over 18 (except employees of the Promoter and its affiliate companies, agencies and anyone professionally connected with the promotion).

2. The competition is open from 10am Monday 15th June 2015 until 11.59pm GMT Sunday 9th August 2015.

3. To enter the competition you must submit up to 5 pieces of original artwork for the theme 'Best of British'.

4. Entrants will receive a confirmation email after emailing submissions.

5. By entering the competition, entrants agree for their name and entry to be used by Dunelm in social media communications and possible press or marketing material referencing the competition.

6. Dunelm will select a shortlist of 5 entries based on commerciality, originality and ability to stick to theme.

7. There will be one winning entry.

8. The winning entry will be selected through social media communications.

9. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct.

10. Photographic artwork will not be accepted as standalone entries unless used with other artistic mediums.

11. Photographs of original artwork will be accepted.

12. Original artwork must be available with a maximum size of one metre by one metre and 300 dpi.

13. Submission image size should be in jpeg format no bigger than 2mb per entry.

14. Up to 8 weeks from the closing date, the name of the winner will be available on request if a S.A.E is sent to: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1PF marked Artistic Impressions – Gallery Competition

15. Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.

Contributions to the Competition

16. If you take part in any competition operated on this Website and submit any work (including any design, text, photograph, graphic, video or audio material) as part of such competition you thereby agree to the following terms: 16.1 In the event that your work is chosen as a winning entry (hereafter referred to as the "Winning Work"), Dunelm & Artistic Impressions/Primeur Ltd. companies have the right to use the Winning Work throughout the world in any way whatsoever, including for commercial and non-commercial purposes, without requiring further permission from you. In particular, we may reproduce, modify, adapt, publish, translate, distribute, perform and/or play the Winning Work and incorporate the Winning Work in other works and in any media (whether now known or later developed) including the internet. Dunelm & Artistic Impressions/Primeur Ltd. companies are also entitled to sub-license use of your works to other parties. 16.2 This right to use the Winning Works will be exclusive for a period of two years commencing on the date when we send you notification that your work is a winning entry. (This means that neither you nor any other person may use the Winning Work for commercial purposes. After this two year period, Dunelm & Artistic Impressions/Primeur Ltd. companies will have a non-exclusive right to use your work for an indefinite period. This means that, in addition to Dunelm & Artistic Impressions/Primeur Ltd. companies, you may use the Winning Work and may also permit others to use it but in doing so you must notify Dunelm & Artistic Impressions/Primeur Ltd. companies of your intention. 16.3 In return for the rights granted under clauses 16.1 and 16.2, in the event that your work is chosen by us as a winning entry, you will receive a one off payment of £1000. No further payments or royalties will be due to you [unless we expressly agree so in writing]. 16.4 If you do not want to grant Dunelm & Artistic Impressions/Primeur Ltd. companies the rights set out above, please do not submit your contribution to the competition.

17. Further to paragraph 16, by submitting your contribution to the competition, you: 17.1 warrant that your contribution; 17.1.1 is your own original work and that you have the right to make it available to Dunelm & Artistic Impressions/Primeur Ltd. companies for all the purposes specified above and have obtained all necessary licences and/or approvals; 17.1.2 is not defamatory, obscene, in breach of copyright, vulgar or indecent or may have the effect of being harassing, threatening, abusive, offensive, distressing or hateful or otherwise degrading or intimidating to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability or any other reason; and 17.1.3 does not infringe any law; and 17.2 indemnify Dunelm & Artistic Impressions/Primeur Ltd. companies and hold Dunelm & Artistic Impressions/Primeur Ltd. companies indemnified against all legal fees, claims, damages and other expenses that may be brought against or incurred by Dunelm & Artistic Impressions/Primeur Ltd. companies in relation to your breach or suspected breach of the above warranties; and 17.3 waive any moral rights in your contribution for the purposes of its submission to and publication on the competition and the purposes specified above.

18. Dunelm & Artistic Impressions/Primeur Ltd. reserve the right not to announce a competition winner if the submitted work is not of a suitable standard or appropriate to the competition brief.

Best of British Competition FAQ'S

Why are we running this competition?
We are developing our "Artistic Impressions" range of artwork that has been designed in Britain, and want to offer the opportunity for new artists to join this collection. It is also a great experience for any artist to work to a live design brief.

What is this competition for?
This competition is to be in the chance of receiving a whopping £1000 cash prize as well as the winning artwork being sold in 150 of our stores nationwide.

How long will the competition be running for?
The competition will be running from 15th June – midnight GMT 9th August.

Is there a theme?
Yes! We would like you to think about the theme 'Best of British' and what it means to you. Is it fish and chips by the sea, enjoying an afternoon of tea and scones or simply a favourite spot in the woods you've discovered?

How can I enter?
You can send entries to aicompetition@dunelm.com where you will receive a confirmation email confirming your entry. Don't forget - We would like you to know a little bit about you, your name, where you want to go in life, are you at uni? Where is home? We'd also love to know a little bit about what inspired you to create your artwork.

What kind of artwork can I enter?
Anything artistic related to 'Best of British' will be accepted. You must not submit a photo or image that is not your own and has been found on the Internet, as this competition is about original artwork. Photographs will not be accepted on their own however as part of a larger piece of work they will be accepted.

Who can enter the competition?
The competition is open to all UK residents aged over 18. Except employees of the Dunelm and its affiliate companies, agencies and anyone professionally connected to us and the competition.

Can I enter more than one design?
Of course! We are happy to accept up to 5 designs by each artist.

Is there a size limit on my original artwork?
The maximum size of your original artwork is one metre by one metre. Please make sure you keep all of your original artwork in case you are selected as the winner!

Is there a size limit on my images when entering my artwork?
When sending over artwork, please make sure that the image is in jpeg format and the file size is no bigger than 2mb per entry. We will also accept photographs of entries if this is easier to submit.

What type of artwork can get me disqualified?
You must not submit any image that includes a prominent trademark or brand name (such as logos, store-bought props, well-known locations etc.) If you are submitting a photograph you must have had permission from any subjects in the photograph that they are happy to be in the image, and if you are photographing a pet, or child, you must have permission form their owner or parents. At the discretion of Dunelm & Artistic Impressions, we may also disqualify images that we find to be unsuitable, sexually explicit, inappropriate, show people/animals in unsafe conditions, or content that violates third party rights.

How will the designs be judged?
We will judge the designs based on if we think it is commercial, can we see it in Dunelm stores, and if we think the artwork is a true representation of your style and who you are. We really want to see something new and different, so have fun and be original! We would like you to keep the Dunelm customer in mind, something that can appeal to our male and female customers. If you're not sure what the Dunelm customer is pop into your local store or go online to check out what is already available.

How are the winners chosen?
Based on the reasons above the Dunelm team will pick a shortlist of 5 pieces of artwork and then put it to our social channels for our wonderful customers to decide 1 overall winner.

If I'm a winner, when will I hear the good news?
The winner will be announced August 2015.

What happens if I'm selected as a winner in the competition?
When we have selected the shortlisted entries, we will contact you directly to let you know. Once the winner has been decided, we will contact you again and go from there.

Will my design be changed in any way by Dunelm?
We reserve the right to make any changes to the winning artwork, but only after we have received back your signed release form.

Will I retain the copyright for my artwork?
If your artwork is chosen as the winning entry you, you will not retain the copyright for the piece. Have a look at our T's and C's if you need any more info.

Have any other questions?
Please do contact the team who will be more than happy to assist at: aicompetition@dunelm.com.

All of the above does not affect your statutory rights.

Made to order terms & conditions

What happens once you've placed an order?

Your order will be forwarded to our manufacturers and will be made to your specifications.

Your made to order seating will be with you within 9 weeks, and our courier will call a week before your order is despatched to arrange a convenient delivery date and time.

Our delivery service will take your personalised seating to the room of your choice and attach the legs for you.

Cooling off period and additional terms of purchase

Before placing your order, check the measurements of the product to ensure the size is suitable for your home and needs.

We strongly recommend ordering a free fabric sample before you place your upholstery order to ensure colour and texture accuracy. Viewing fabrics on a screen does not offer a true representation, as monitors vary in brightness and colour saturation.

After placing your custom made order with us, there is a 48 hour 'cooling off' period. During this time your order will not be processed and you may cancel or amend it by calling our Customer Services team on 0344 346 0022.

After the 48 hour 'cooling off' period, we will begin to create your made to order furniture and a request to amend the upholstery item(s) will result in the order being cancelled.

Fabric colours may vary due to different dye batches, therefore we strongly advise ordering any matching items at the same time. Dunelm cannot accept responsibility for any colour and shade variations and will not accept returns on this basis.

Delivery will take up to 9 weeks. The item(s) will be carried to the room of your choice and the legs attached. All packaging will be taken away to be recycled.

Returns

Once the 48 hour cooling off period has passed, our 28 day goodwill returns policy will not apply. This does not affect your statutory cancellation rights, or your rights in respect of products that are faulty, damaged or not made to specification. For further details please see our Returns Policy and Statutory Cancellation Rights.

Registered office address

Dunelm (Soft Furnishings) Limited
Watermead Business Park, Syston
Leicestershire
LE7 1AD

VAT No: GB818 2-840 21

Registration No: 2129238