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Competition Terms & Conditions

Welcome to our website. Dunelm's website, products and services are made available to you via dunelm.com. If you wish to use dunelm.com you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting dunelm.com you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of dunelm.com signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access dunelm.com.


The Big New Year Community Giveaway

1. This prize draw is to win a £500 Dunelm gift voucher and is open to all UK residents aged 18 and over (except employees of the Promoter and its affiliate companies, their immediate families, agencies and anyone professionally connected with the promotion).

2. There is no purchase necessary to enter the prize draw. To enter, entrants must share the ‘Big New Year Giveaway’ Launch post to their Facebook page and enter their email address into the link provided on the post during the Promotional Period (as detailed below). On submitting their email address into the link, they will be entered into the prize draw. At the end of the Promotional Period, all email addresses provided through this link will be entered into the prize draw.

3. Only one entry per person is allowed; multiple entries from individuals will not be recorded more than once in the pool of entrants. The entrant must also be a member of their local community page in which they entered via.

4. The prize draw is open from 09:00 on Monday 14th December 2020 until 23:59 Monday 28th December 2020 (“the Promotional Period”).

5. There will be a total of five £500 Dunelm Gift cards available to be won from the entries received across the 175 Dunelm stores Facebook Community Groups. After the end of the Promotional Period, the five winners will be chosen at random by a random number generator from the list of entrants’ email addresses  in the  pool of entrants for the prize draw as at the end of the Promotional Period. The winners will be notified by email in the week commencing the 11th January 2021. The winners’ prizes will be available for collection from their local Dunelm store. If the winner is unable to collect their prize, they should direct message their local Dunelm Facebook Community Page  to arrange an alternative method of getting the prize to them, such as  posting the prize to the winner’s home address.

6. Once a winner has been notified, they will have 48 hours to respond to the email to claim their prize. After this time, the Promoter reserves the right to withdraw that winner’s prize and award the prize to an alternative new winner, picked at random by the random number generator.

7. The Promoter reserves the right to offer alternative prizes of equal or greater value in the unlikely event that any of the original prizes are unavailable. Prizes are non-negotiable, non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.

8. By entering the prize draw, entrants agree that their name and location in the format ‘Maria W, Nottingham’ maybe used by Dunelm in social media communications (Facebook) or marketing material referencing the prize draw.

9. Entrants’ data will be used by the Promoter for the purposes of administering the prize draw. The Promoter will never share or sell any personal data of an entrant with third parties. For more information, please see the Promoter’s privacy policy.

10. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.

11. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct and will delete any inappropriate entries at its sole discretion. The Promoter further reserves the right to verify the eligibility of any entrant (including their age).

12.  The Promoter accepts no responsibility or liability for technical issues, or any problems entrants may have in entering the prize draw, or for entries which are unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

13. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion, you agree to a complete release of Facebook from any claims.

14. Facebook Terms of Service (terms and conditions) apply to your access and use of Facebook.

15. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

16.  Entrants are deemed to have accepted these terms and conditions by participating in this promotion.

Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.

The winners’ details can be obtained by sending a stamped addressed envelope to Facebook Community Big New Year Giveaway, Marketing, Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 6 months of the closing date.


How do we Measure up Competition Terms and Conditions

1. All entrants to this survey and competition must be over 18.

2. For your chance to win you must complete the following survey.

3. One gift card worth £250 will be available to win each month.

4. The gift card prize can only be used in-store and not through our online store.

5. The competition is not open to Dunelm colleagues, associated persons or companies.

6. Competition ends on the last day of each calendar month.

7. The winning entry will be drawn at random after this date and the winner will be contacted directly.

8. Dunelm's decision is final.

9. The winner may be asked to get involved with associated publicity.

10. Supplying your details means you are agreeing to receive information, promotions and offers from Dunelm via email. For further details see our privacy policy.

11. Promoter: Dunelm (Soft Furnishings) Limited, Watermead Business Park, Syston, Leicester, LE7 1AD. To receive a list of winners please send a SAE to the Marketing Department at this address specifying the date of entry.


Competition Entry

If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.

2. Competitions are not open to employees (or members of their immediate families) of Dunelm Ltd or any subsidiary of Dunelm Ltd.

3. No purchase necessary.

4. Only one entry per person.

5. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

6. The winner will be selected at random.

7. The closing date is 7 days after first publication, and Dunelm reserves the right to amend the competition end date at any time.

8. If you win a competition, we will notify you by post, e-mail or telephone. The selection of a winner will be final, and no correspondence will be entered into.

9. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Marketing, Dunelm Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD after the closing date.

10. By entering the competition the winner agrees to participate in such promotional activity and material as Dunelm may require.

11. The prize will not be transferable to another person.

12. No part of a prize is exchangeable for cash or any other prize.

13. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

14. Incorrectly completed entries may be disqualified.

15. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

16. Dunelm reserves the right to amend these rules at any time. Dunelm may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

17. Dunelm will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.


Newsletter Sign Up Prize Draw

This prize draw is operated by Dunelm (Soft Furnishings) Limited and may be entered by all UK residents over the age of 18, but is not open to Dunelm staff, associated persons or companies. No order or purchase necessary to enter the prize draw. The winner will win a £250 Dunelm gift card. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. The winner may be asked to participate in associated publicity. The winner's name can be obtained by sending an SAE to Dunelm Marketing Department, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 8 weeks after the closing date. We reserve the right to withdraw this prize draw at any time. Dunelm's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Dunelm via email. You can unsubscribe at any time. At Dunelm we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.


The Great Christmas Nap Competition

1. The prize draw to win a £500 gift card open to all UK residents aged 18 and over (except employees and families of the Promoter and its affiliate companies, agencies and anyone professionally connected with the promotion).

2. The prize draw is open from Monday 7th December 2020 – 23:59pm Thursday 31st December 2020.

3. There will be 1 winner in total for Facebook and 1 Winner in total for Instagram.

4. To enter for Instagram, entrants must post a photo of a Christmas Nap and tag Dunelm then use the hashtag #ChristmasWeGetIt. To enter on Facebook entrants must post their photo in the comments of the competition post.

5. Winners will be announced 1st January

6. The promoter reserves the right to offer alternative prizes in the unlikely event that any of the original prizes are unavailable. Prizes are non-negotiable, non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part

7. Once the winner has been notified, they will have 48 hours to respond to direct message to claim their prize. After this time, the Promoter reserves the right to pass on the prize to a new winner, picked at random by a random number generator.

8. By entering the prize draw, entrants agree for their name and location in the format ‘Maria W, Nottingham’ to be used by Dunelm in social media communications (Facebook) or marketing material referencing the prize draw.

9. The Promoter accepts no responsibility for technical issues or any problems entrants may have with entering the prize draw.

10. Dunelm will never share or sell any of your personal data with third parties so that they can send marketing materials to you. For more information, please see our privacy policy.

11. The winner’s details can be obtained by sending a stamped addressed envelope to The Nap Competition, Marketing, Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 6 months of the closing date.

12. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.

13. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct and will delete any inappropriate entries at its sole discretion.

14. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Facebook, Instagram, Twitter from any claims.

15. This promotion is subject to Facebook terms and conditions >   https://www.facebook.com/terms.php  

16. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

17. Entrants are deemed to have accepted these terms and conditions by participating in this promotion. Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.


How Do You Shop Online Survey

1. The prize draw is open to all respondents who complete the Christmas Survey. Staff members of Dunelm (Soft Furnishings) Limited are not eligible to enter the prize draw.

2. Entry to the prize draw is by completing the Christmas Survey. By completing the survey entrants confirm that they have the permission of the organisation they are working for to enter the prize draw.

3. Only one entry per person. Multiple entries will be disqualified.

4. There is 1 prize: £75 in Dunelm vouchers.

4. The prize draw closes at 12pm on 11th January’21 [with the winner drawn at random by Dunelm (Soft Furnishings) Limited on 13th January’21.

5. The winner will be notified by email before the 20th January’21 via the email address they specified when they completed the survey. If the winner does not claim the prize within 30 days of being notified then they will forfeit the prize and a re- draw will take place. To claim the prize the winner must follow the instructions in the email notifying then that they are the winner. The winner will receive their prize no later than 30 days after they claim the prize.

6. The winner is responsible for paying any income tax (if any) due on the prize won.

7. There is no alternative to the prize.

8. No responsibility will be accepted for incomplete or lost entries or entries not received.

9. In the event of any dispute, Dunelm (Soft Furnishings) Limited’s decision is final and no correspondence will be entered into.

10. The name of the winner will be available after 30th January’21 by emailing Wendy Shepperson at Dunelm (Soft Furnishings) Limited at wendy.shepperson@dunelm.com

11. By entering the prize draw you agree to be bound by these terms and conditions.

12. Please retain a copy of these terms and conditions for your records.

Promoter: Dunelm (Soft Furnishings) Limited, Watermead Business Park, Rayns Way, Leicester, LE7 1AD


Facebook Community Group Slow Cooker Giveaway

1. This prize draw “giveaway”  to win a slow cooker up to the value of £32 is open to all UK residents aged 18 and over (except employees of the Promoter and its affiliate companies, their immediate families, agencies and anyone professionally connected with the promotion).

2. There is no purchase necessary to enter the prize draw. To enter, entrants must be a member of the Dunelm Community Facebook Group,  they must upload a picture  of their slow cooker meal in the comments of the original post launching this giveaway within the Promotional Period (as defined below and outlined on the post). Once entrants have followed and completed these instructions, their name will be placed into a prize draw for the slow cooker giveaway.

4. Only one entry per person is allowed; multiple entries from individuals will not be recorded more than once in the pool of entrants.

5. The prize draw  is open from 09:00 on Friday 7th January 2021 until 23:59 Friday 14th January 2021 (“the Promotional Period”). 

5. There is one slow cooker up to the value of £32 available to be won by each of the 175 Dunelm stores Facebook Community Groups. There will be one winner for each store Community Group.

6. After the end of the Promotional Period, the winners will be drawn by the Facebook group moderator via a random number generator from the pool of entrants recorded at the end of the Promotional Period. The winner will be announced by being tagged into an announcement post on their local Facebook group, of which they entered the competition via. The winner will be announced on Saturday 16th January 2021. The winners will be notified via direct message through Facebook Messenger and tagged in the announcement post. The winners ‘prizes will be available for collection from the Dunelm store related to the Community Facebook group through which they submitted their entry. If the winner is unable to collect the prize, they should direct message their Facebook Community Group  to arrange an alternative method of getting the prize to the winner, such as posting the prize to the winner’s home address.

6. Once a winner has been notified, they will have 48 hours to respond to the direct message to claim their prize. After this time, the Promoter reserves the right to withdraw that winner’s prize and award the prize to an alternative new winner, picked at random by the random number generator.

7. The Promoter reserves the right to offer alternative prizes of equal or greater value in the unlikely event that any of the original prizes are unavailable. Prizes are non-negotiable, non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.

8. By entering the prize draw, entrants agree that their Facebook name may be used and tagged by Dunelm in social media communications on the Facebook Community groups referencing the prize draw.

9. Entrants’ data will be used by the Promoter for the purposes of administering the prize draw. The Promoter will never sell or share any personal data of an entrant with third parties for marketing purposes. For more information, please see the Promoter’s privacy policy.

10. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.

11. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct and will delete any inappropriate entries at its sole discretion. The Promoter further reserves the right to verify the eligibility of any entrant (including their age).

12. The Promoter accepts no responsibility or liability for technical issues, or any problems entrants may have in entering the prize draw, or for entries which are unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

13. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion, you agree to a complete release of Facebook from any claims.

14. Facebook Terms of Service (terms and conditions) apply to your access and use of Facebook.

15. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

16. Entrants are deemed to have accepted these terms and conditions by participating in this promotion.

Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.

The winners’ details can be obtained by sending a stamped addressed envelope to Facebook Community slow cooker giveaway, Marketing, Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 6 months of the closing date.


National Hug Day Competition

1. The prize draw to win a £50 Just Eat Voucher, mug, hot water bottle, Teddy Bear hoodie and  is open to all UK residents aged 18 and over (except employees and families of the Promoter and its affiliate companies, agencies and anyone professionally connected with the promotion).

2. The prize draw is open from Thursday 21st January 2021 –  23:59pm Thursday 28th February 2021.

3. There will be four winners in total who will win a £50 Just Eat Voucher, mug, hot water bottle, Teddy Bear hoodie (subject to availability). The winners won’t be able to choose what colours they’d like, they will be allocated their prizes based on stock availability.

4. To enter, entrants must like the National Hugging Day post on either Dunelm’s Facebook or Instagram account depending on which they’re entering the competition on. They must tag 1 friend and be following either Dunelm Facebook or Dunelm Instagram depending on which platform they’re entering the competition on. The winner will be selected using a random number generator.

5. There is a maximum of one entry per individual. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.

6. The winner will be announced on Friday 29th January 2021 via a comment on the post under their comment. The winner will be required to provide their UK postal address in order for them to receive their prize as stated in clause 3 via post.

7. The promoter reserves the right to offer alternative prizes in the unlikely event that any of the original prizes are unavailable. Prizes are non-negotiable, non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part

8. Once the winner has been notified, they will have 48 hours to respond to direct message to claim their prize. After this time, the Promoter reserves the right to pass on the prize to a new winner, picked at random by a random number generator.

9. By entering the prize draw, entrants agree for their name and location in the format ‘Maria W, Nottingham’ to be used by Dunelm in social media communications (Facebook) or marketing material referencing the prize draw.

10. The Promoter accepts no responsibility for technical issues or any problems entrants may have with entering the prize draw.

11. Dunelm will never share or sell any of your personal data with third parties so that they can send marketing materials to you. For more information, please see our privacy policy.

12. The winner’s details can be obtained by sending a stamped addressed envelope to Sleep Competition, Marketing, Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD within 6 months of the closing date.

13. The Promoter reserves the right to amend, terminate or temporarily suspend this promotion if, in its absolute discretion, it considers it necessary to do so. The Promoter shall not exercise this right unreasonably.

14. The Promoter reserves the right to exclude any entries which it believes to be fraudulent or based on misconduct and will delete any inappropriate entries at its sole discretion.

15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Facebook, Instagram, Twitter from any claims.

16. This promotion is subject to Facebook terms and conditions >   https://www.facebook.com/terms.php  

17. This promotion and these terms are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

18. Entrants are deemed to have accepted these terms and conditions by participating in this promotion. Promoter: Dunelm (Soft Furnishings) Ltd, Watermead Business Park, Syston, Leicestershire, LE7 1AD.

19. Entries can only be made on either Facebook or Instagram, you can’t enter on both.


Registered office address

Dunelm (Soft Furnishings) Limited Watermead Business Park, Syston Leicestershire LE7 1AD

VAT No: GB818 2-840 21

Registration No: 2129238


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