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Frequently Asked Questions

Click & Collect

The benefits of Click & Collect

We’ve over 170 stores to choose from

We’ve over 170 stores to choose from

STORE LOCATOR

Click & Collect


Click & Collect is FREE from Dunelm stores with no minimum order value.

Which stores offer Click & Collect?

Most of our stores nationwide can be used for Click & Collect orders, so you can choose from the store closest to home, on your way to work, or near friends and family when you’re paying them a visit. The details of your chosen store will appear in your email confirmation. Unfortunately, we are currently unable to offer C&C in our Jersey store.

When can I collect my Click & Collect order in store?

  • You will receive a ready to collect email and text once your order is ready and waiting for you.
  • This should be within 3 hours of placing the order, providing the store is open, and will often be much quicker.
  • Check the opening hours of your chosen store before you pop over, as opening hours do differ slightly. You can find them here.

Collecting my order: What do I do?

As you've already paid for your items, all you need to do is show us your ready to collect text or email at the till point in your chosen store. If you have a smartphone then you can show us the email or text on your phone instead of printing it out. If you don’t have this, you can either quote the order number or give your name along with some photo ID.

Can someone else collect my order for me?

Yes, absolutely. If someone else is collecting your order, forward the ready to collect email or text to them and they’ll be able to use the barcode to collect the order. To keep your order safe, we won’t let anyone collect your order unless they have your ready to collect confirmation. 

I can't collect today: What happens to my order?

We'll hold on to your Click & Collect order for 7 days, so if you can't pick it up when you first receive your ready to collect confirmation, you've still got a few days to pop into store. After 7 days, we'll return the order to stock and refund the order. Please note refunds can take up to 3-5 working days to process.

I’ve lost my order confirmation and ready to collect email and text: What can I do?

Please check your junk folder as sometimes emails can end up in there by mistake. If you still can’t see it, go into store with some photo ID that matches the payment name on the order, and you’ll be able to collect your items.

Why are some items not available for Click & Collect?

If you find an item that doesn’t qualify for Click & Collect, it’s probably because it’s a bit big, heavy or funny shaped, or maybe it’s stored at one of our fantastic suppliers’ facilities. We’re looking into ways to bring our full range to you through Click & Collect, but for now you can rely on our Home Delivery teams to bring them right to your door.

Do statutory cancellation rights apply to Click & Collect orders?

Yes, your statutory rights apply for Click & Collect orders, and you can return unwanted items to any Dunelm store. We just ask that you provide your Click & Collect order confirmation as proof of purchase, and that the items are unused and in their original packaging.

How can I return my Click & Collect order?

Please click here for details of how to return your Click & Collect order.

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