Click & Collect

Our stores in England are open with optional safety measures in place. 

You can pop into any of our stores to browse and shop, or use our contact-free Click & Collect and home delivery options if that feels more comfortable for you. 

Wearing a face mask is no longer mandatory, however, we are encouraging our teams and customers to continue wearing a face covering if they are happy to do so. We want everyone to feel comfortable and safe when they visit us. 

Hand sanitiser and cleaning stations will still be available to you, and the screens and dividers at our tills are staying too. 

Come and enjoy your favourite hot and cold food and drinks in Pausa, where there will be further seating available.

Our made to measure fitting service is back and bookable across the UK through our virtual appointment service or in selected stores.

Our stores in Scotland are open with several safety measures in place.

You can pop into any of our stores to browse and shop, or use our contact-free Click & Collect and home delivery options if those feel more comfortable to you. 

For the safety of our teams and customers, we ask that you wear a face mask or a visor when visiting us. Hand sanitiser and cleaning stations will still be available to you, and the screens and dividers at our tills are staying too. 

Come and enjoy your favourite hot and cold food and drinks in Pausa, where there will be further seating available. Please scan the Track & Trace QR code or speak to a colleague to manually sign in, and keep your mask on unless seated at your table.

Our made to measure fitting service is back and bookable across the UK through our virtual appointment service or in selected stores.

Our stores in Wales have now reopened with full safety measures in place.

You can pop in to any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that our Pausa coffee shops in Wales have now reopened, with full safety measures in place. Find out more here.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores.

Our stores in Northern Ireland have now reopened with full safety measures in place.

You can pop into any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that our Pausa coffee shops in Northern Ireland have now reopened, with full safety measures in place. Find out more here.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores as soon as we reopen.

Contact-free home delivery is still available across the UK (and saves you from having to carry anything, which is always a bonus). 

In Wales and Northern Ireland, we are offering contact-free Click & Collect from external collection points. 

In England and Scotland our Click & Collect service is in-store only, however, hand sanitiser and cleaning stations are provided, our tills have protective screens installed, and we encourage everyone to keep their masks on whether they are mandatory or not in their area.

Masks are optional but encouraged in England, and remain a mandatory part of the shopping experience in Scotland, Wales and Northern Ireland.

In England and Scotland our Click & Collect service is in-store only. Our stores in Wales and Northern Ireland are offering an in-store service as well as contact-free Click & Collect from external collection points.

Yes they are, and many branches are offering a great new summer menu at the moment! Each Pausa is following the current safety advice for their regions, so please check the local guidance if you are unsure.

Home delivery orders for all regions across the UK are unaffected by the latest announcements so if you are looking to place an order or have already done so, you can rest assured that we're working hard to bring your delivery to you, contact-free, as quickly as possible.

We have reintroduced our ‘room of choice’ delivery option for Furniture. This means that if you would like them to, our 2 person teams will be able to bring furniture delivery items inside your home and to any room.  We’ll call you in advance to ask where you’d like your delivery, so you’ll have the option of having your order taken to a specific room or we can make a contact-free delivery to your doorstep and take a verbal confirmation instead of a signature.

We are still following Government guidelines, so if you are self-isolating, or you are experiencing any symptoms of Covid-19, we will not be able to offer room of choice delivery. Instead we’ll make a contact-free delivery to your doorstep. 

Our amazing Facebook community groups is the place to be for the latest information on your local store. As well as the latest news, our colleagues can help with any questions you may have.

Gift cards are available to purchase from stores across the UK.

Please note, our gift cards can only be used for in-store purchases made at the tills once your local stores has reopened in line with Government advice, and only for items that can be taken home that day. This means they cannot be used for in-store purchases made on tablets with the help of our colleagues, as this is an online transaction.

We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items within 28 days of purchase*. To find out more about returns and refunds, click here.

*Exclusions apply.

This will vary by location as the safety advice varies by region. In England and Scotland our Click & Collect service is in-store only. Our stores in Wales and Northern Ireland are offering an in-store service as well as contact-free Click & Collect from external collection points.

For most of our stores your order will be ready in as little as 3 hours, however some out of area locations can take up to 5 days. If everything you're looking for is available locally, it could take just a few hours! Either way, we'll be able to give you a more accurate estimate on our product pages and the basket page.

You should receive your ready to collect email within 3 hours of placing your order. We are currently experiencing a high volume of click & collect orders, so please wait for your collection email before heading to store.

Yes, absolutely. If someone else is collecting your order, forward the ready to collect email or text to them and they’ll be able to use the barcode to collect the order. To keep your order safe, we won’t let anyone collect your order unless they have your ready to collect confirmation.

Please check your junk folder as sometimes emails can end up in there by mistake. If you still can’t see it, please ensure you bring some photo ID that matches the payment name on the order, and you’ll be able to collect your items with either of our contact-free collection services.

Not right now, but we’re working on making this a possibility in the future. If you realise you've forgotten something, you can always place another free Click & Collect order.

If you can’t collect your order straight away, don’t worry. You have up to 7 days to pick up Click & Collect items. If you don’t collect your order within 7 days we will issue a refund. 

If you find an item that doesn’t qualify for Click & Collect, it’s probably because it’s a bit big, heavy or funny shaped, or maybe it’s stored at one of our fantastic suppliers’ facilities. We’re looking into ways to bring our full range to you through Click & Collect, but for now you can rely on our Home Delivery teams to bring them right to your door.

You can return or exchange unwanted items up to 28 days after purchase*. We just ask that you provide your Click & Collect order confirmation as proof of purchase, and that the items are unused and in their original packaging.

*Extended returns policy applies, to find out more read here.

If you've changed your mind and no longer wish to go ahead with the order, please allow your order to expire and your refund will be processed automatically after 7 days.