Our new and improved deliver to car service is now available at most of our stores, and makes Click & Collect shopping more contact-free and hassle-free than ever!
Please note, once you've arrived at store and notified a colleague, we'll bring your items out to you and place them by the rear of your car. We'll then signal that the items are ready for you to place in your boot, maintaining a 3m gap at all times.
Unfortunately we are unable to offer this service at the following stores, but you can still queue and collect with a spot of social distancing: Crawley, Horsham, Jersey, Rugby, Solihull.
All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.
For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.
We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.
All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.
For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.
We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.
All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.
For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.
We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.
All of our stores are now closed. Our home delivery service has now resumed, but we cannot currently accept Click & Collect orders in line with Government advice, therefore this service is temporarily unavailable.
Home delivery orders for all regions across the UK are unaffected by the latest announcements so if you are looking to place an order or have already done so, you can rest assured that we're working hard to bring your delivery to you, contact-free, as quickly as possible.
Our amazing Facebook community groups is the place to be for the latest information on your local store. As well as the latest news, our colleagues can help with any questions you may have.
We're sorry for any inconvenience, but it isn't possible to buy a gift card at the moment.
Please note, our gift cards can only be used for in-store purchases made at the tills once our stores have reopened in line with Government advice, and only for items that can be taken home that day. This means they cannot be used for in-store purchases made on tablets with the help of our colleagues, as this is an online transaction.
In-store purchases - Our stores are temporarily closed, however we have extended the returns policy to 28 days after your store has re-opened for any purchases made after 1st November 2020
For online purchases - If you purchased online and your local store is closed, you can make a return to our Click & Collect external collection point, or via Hermes drop off or collection.
There are 2 collection options. You can pick up your order from a collection point, which may be in-store or at an external location depending on local restrictions.
If this doesn’t work for you, you can also request that we bring your order to your car. Please note, once you've arrived at store and notified a colleague, we'll bring your items out to you and place them by the rear of your car. We'll then signal that the items are ready for you to place in your boot, maintaining a 2m gap at all times.
We’re experiencing a high volume of click & collect orders, please wait for your collection confirmation email before heading to store, this may take up to 3 hours.
Yes, absolutely. If someone else is collecting your order, forward the ready to collect email or text to them and they’ll be able to use the barcode to collect the order. To keep your order safe, we won’t let anyone collect your order unless they have your ready to collect confirmation.
Please check your junk folder as sometimes emails can end up in there by mistake. If you still can’t see it, please ensure you bring some photo ID that matches the payment name on the order, and you’ll be able to collect your items with either of our contact-free collection services.
Not right now, but we’re working on making this a possibility in the future. If you realise you've forgotten something, you can always place another free Click & Collect order.
If you can’t collect your order straight away, don’t worry. You have up to 7 days to pick up Click & Collect items. If you don’t collect your order within 7 days we will issue a refund.
If you find an item that doesn’t qualify for Click & Collect, it’s probably because it’s a bit big, heavy or funny shaped, or maybe it’s stored at one of our fantastic suppliers’ facilities. We’re looking into ways to bring our full range to you through Click & Collect, but for now you can rely on our Home Delivery teams to bring them right to your door.
You can return or exchange unwanted items up to 28 days after purchase*. We just ask that you provide your Click & Collect order confirmation as proof of purchase, and that the items are unused and in their original packaging.
*Extended returns policy applies, to find out more read here.
If you've changed your mind and no longer wish to go ahead with the order, please allow your order to expire and your refund will be processed automatically after 7 days.
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