Click & Collect
Click & Collect FAQs
Our Click & Collect service is in-store only across stores in the UK.
For most of our stores your order will be ready in as little as 3 hours, however some out of area locations can take up to 5 days. If everything you're looking for is available locally, it could take just a few hours! Either way, we'll be able to give you a more accurate estimate on our product pages and the basket page.
You should receive your ready to collect email within 3 hours of placing your order. We are currently experiencing a high volume of click & collect orders, so please wait for your collection email before heading to store.
Yes, absolutely. If someone else is collecting your order, forward the ready to collect email or text to them and they’ll be able to use the barcode to collect the order. To keep your order safe, we won’t let anyone collect your order unless they have your ready to collect confirmation.
Please check your junk folder as sometimes emails can end up in there by mistake. If you still can’t see it, please ensure you bring some photo ID that matches the payment name on the order, and you’ll be able to collect your items with either of our contact-free collection services.
Not right now, but we’re working on making this a possibility in the future. If you realise you've forgotten something, you can always place another free Click & Collect order.
If you can’t collect your order straight away, don’t worry. You have up to 7 days to pick up Click & Collect items. If you don’t collect your order within 7 days we will issue a refund.
If you find an item that doesn’t qualify for Click & Collect, it’s probably because it’s a bit big, heavy or funny shaped, or maybe it’s stored at one of our fantastic suppliers’ facilities. We’re looking into ways to bring our full range to you through Click & Collect, but for now you can rely on our Home Delivery teams to bring them right to your door.
We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase. We just ask that you provide your Click & Collect order confirmation as proof of purchase, and that the items are unused and in their original packaging.
Proof of purchase is required, exclusions apply, please click here for full details.
If you've changed your mind and no longer wish to go ahead with the order, please allow your order to expire and your refund will be processed automatically after 7 days.