Customer Help & Information
We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase.
- Be unused and in their original condition (including all packaging and tags intact)
- Have proof of purchase such as receipt or order confirmation. Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.
- There are some items that we can't return or exchange unless faulty. Read our returns policy to find out more.
All stores in the UK are open. This is the fastest way to receive a refund or exchange your item (eligible items only).
For online purchases - If you purchased online, you can make an in-store return to any store across the UK or via Hermes drop off or Home collection.
For in-store purchases (Inc Click & Collect orders)- These can only be returned in-store. Please note, furniture and large items are not eligible for store return.
For Made to Measure purchases - Each Made To Measure item is one of a kind and made just for you (and your window), so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results.
We hope it never happens, but if you do have a faulty, damaged or incorrectly made item, please get in touch with our Customer Services Team.
Where is my order?
Fastest way to get in touch?
Live chat is the fastest way to contact one of our agents for support. Using the tab on the right hand side of this page, fill in your details and one of our agents will be with you as soon as possible.
Products showing as out of stock
Unfortunately we cannot give dates on specific items at this time. We continue to show out of stock products online so that you have access to the product details. Please bear with us and we'll do everything we can do to get the item(s) back in.
Large item collections
If you would like to return an unwanted or faulty item, you can call us on 0345 165 6565 or fill out the contact form and one of our colleagues will be in touch to arrange your collection. We offer a 'room of choice' collection so our drivers can enter your home and collect the item if you wish, or we can collect from your doorstep.