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Customer Help & Information



Returns

We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items up to 28 days after purchase. Items must:

  • Be unused and in their original condition (including all packaging and tags intact)
  • Have proof of purchase such as receipt or order confirmation
  • There are some items that we can't return or exchange unless faulty. Read our returns policy to find out more

Find out more on how to return an item below.


Where is my order?

You can now track online orders for information on how long your parcel will take. Just enter the 10-digit order number found on your confirmation email to view expected delivery dates.

You can read our frequently asked questions on order tracking here.


Products showing as out of stock

Due to Covid-19 we are experiencing some delays in getting your favourite items back in stock. Unfortunately we cannot give dates on specific items at this time. We continue to show out of stock products online so that you have access to the product details. Please bear with us and we'll do everything we can do to get the item(s) back in.


Still need support?
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