Customer Help & Information

The latest news on what we're doing and how you can shop

Understanding your home delivery, order info and timings

How we're making stores safer

Your options explained, including how much and how they work

For those occasions when an item isn't quite right for your needs

All you need to know if you want to cancel an order

Where are we and when are we open? You'll find out here

Learn how we're helping customers, colleagues and communities

Click & collect contact-free

Including disposal of electricals, safety details and product recalls

Where we came from, how we got here, and what we're all about

How we're making sure your details stay safe when shopping online

How we gather, use and protect any information you share with us

The payment types we accept and our rules around pricing

Helping Macmillan Cancer Support, the NHS and Emergency Services