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Delivery

FAQs

Order by these dates for delivery before the big day. Please be aware, selected lines may be available for pre-Christmas delivery after this date, subject to availability. Please view the delivery date on the product page before purchasing.

Free Standard Delivery (excludes furniture and large items) - Thursday 17th December 2020.

Express Delivery (excludes furniture and large items) - Tuesday 22nd December 2020.

Furniture & Large Item Delivery - Thursday 17th December 2020. Please be aware, selected lines may be available for pre-Christmas delivery after this date or available for post-Christmas delivery before this date. Please view the delivery date on the product page before purchasing.

Remote Areas (please see below for more detail): Standard & Express - Tuesday 15th December 2020, Furniture & Large items - Monday 14th December 2020.

Made to Measure Curtains, Blinds and Shutters - Extended to Monday 14th December for orders without fittings.

Sorry, you've missed our last order date for Made to Measure with fittings. Book an appointment with one of our virtual consultants and we'll deliver and fit your curtains, blinds or shutters in the new year.

Made to Order Sofas & Chairs - Sorry, you've missed our last order date for Christmas. Place your order now and we'll deliver your Made to Order Furniture in the new year.


There won’t be any impact to your order whether you’ve placed it already or were planning to. We are still using contact-free home delivery for all orders to keep you and our colleagues safe, and the only difference that might affect your delivery is that we have paused our ‘room of choice’ option for delivering large items. Room of choice delivery will resume once lockdown restrictions are lifted and we are confident this service poses no risk to our customers or colleagues.


We offer more than one delivery type, so the cost and time frame for your delivery depends on what you want to have delivered. For full details of the different delivery charges and options, please see below. The kinds of delivery available for each product are displayed on individual product pages, but we'll also remind you when you get to the checkout.


Not for standard and express delivery, but certain pieces of furniture and large items are available via Nominated Day delivery. With Nominated Day, you can choose your delivery date during checkout (some remote areas are excluded - see exclusions below). For items that are delivered directly from one of our suppliers, the courier will contact you to arrange a delivery date.


We've paused the requirement for a signature on delivery to protect you and our delivery team. For our standard deliveries, we will place your parcel in a safe place if possible, and post a calling card through your letterbox to let you know where you'll find it. If we can't find a safe place, we'll knock on your door to make the delivery, but we won't ask for a signature. Instead, we'll just ask for your name to make sure we've got the right home.

For furniture and large items, we've temporarily paused room of choice deliveries, this will safely resume once lockdown restrictions are lifted. Instead we’ll place your order at your doorstep, so you can safely take it inside. Please make sure you’ll be able to move it inside yourself, or let us know in advance if you can’t and we can rebook your delivery.


This depends on what you've ordered. Once you reach the basket page you'll see a delivery date beside each item. For Standard Delivery items this will be an approximate date, but for Express Delivery this is a fixed date on which you can expect to receive your parcel.

For furniture or large items delivered via Nominated Day delivery you will be able to choose a delivery date during checkout, and if your large item is not eligible for Nominated Day delivery we will call you to arrange a convenient date.

It's possible you may see separate delivery dates on the basket page. This is because different products require different delivery types, or they might come from different storage locations.


Whatever items your order contains, you'll receive an email telling you what will happen next. This may include a link that will allow you to track the progress of your order. If you gave us your mobile number when you ordered online, you may also receive a text message from our couriers with more information about your delivery.

Nominated Day items require a scheduled arrival date, which you select during checkout. We’ll send you an email confirmation once you’ve placed your order, and the evening before your delivery is due, we’ll send you an SMS confirming a 4 hour time slot.

If you need to discuss or change your delivery date, please contact us.


You'll find out during checkout if your order will be divided into different deliveries, and we'll keep you updated on the progress of each delivery using separate dispatch emails. That way you'll know what to expect when.


If a courier attempts to deliver when no one is home, they'll leave a card to let you know what you should do next. In many cases they may get a neighbour to sign for your items, or try to deliver the following day, but all your choices will be listed on the card along with a contact number.


No, as a security precaution you can't change your delivery address once you've placed an order. This protects customers from address fraud and orders being redirected to a different unauthorised address after the purchase has been made.


If you are no longer able to accept a delivery on your chosen day, please contact us to discuss a more convenient delivery date.


Sadly not. We know it’s convenient, but in the name of safety we’re pausing this option for a while until lockdown restrictions have been lifted and we can be sure this service poses no risk to our customers or colleagues. Instead we’ll place your order at your doorstep, so you can safely take it inside. Please make sure you’ll be able to move it inside yourself, or let us know in advance if you can’t and we can rebook your delivery.


Not at the moment, but we're looking at expanding our horizons in the future to bring Dunelm closer to international customers.


For everyone's safety, we've made some changes to the way we make our delivery and fitting service. This includes things like minimising contact with shared surfaces, and bringing our own cleaning supplies to sanitise the are we'll be working in. You can find out more here.


Free Standard UK Delivery over £49

*Excludes furniture and large items

  • FREE delivery applies to standard orders of £49 and over, delivered to UK addresses.
  • Furniture and large items are excluded.
  • Standard delivery is only £3.95 for orders under £49.
  • Estimated delivery dates are shown on individual product pages and during checkout.
  • Our delivery estimates don't apply to remote areas. Scroll down to see if this will affect you, and how long your delivery will take.
  • Deliveries take place between 7am and 8pm, Monday to Saturday.

Order in time for Christmas

Please note, the last order date for standard delivery before Christmas is Thursday 17th December 2020. Selected lines may be available for pre-Christmas delivery after this date or available for post-Christmas delivery before this date. Please view the delivery date on the product page before purchasing.


Express Delivery - £5.95, GB only (excluding Highlands & Islands)

* Excludes furniture and large items

  • Estimated delivery dates are shown on individual product pages and during checkout.
  • Orders placed between 8pm Thursday and 8pm Friday will be delivered the following Monday.
  • Orders placed after 8pm Friday will be delivered the following Tuesday.
  • Only available on eligible items, so please check individual product pages.
  • We're sorry, but we can't offer our express option for remote areas. Scroll down to see if this will affect you.

Order in time for Christmas

Please note, the last order date for express delivery before Christmas is Tuesday 22nd December 2020.


Royal Mail

  • 4-5 working days (some remote areas excluded - please scroll down to see exclusions).
  • We deliver between 7am and 8pm, Monday to Saturday.
  • When you check out we'll provide an estimated delivery for your entire order.

Furniture Delivery - £9.95

Delivered on your day of choice from Monday to Saturday between 7am and 8pm, available dates are shown during checkout.

  • Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it to text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
  • If you have other items in your basket that display a delivery lead-time they will be delivered separately. This is because the items will be dispatched from different warehouses.
  • If you live in a remote area, we will not allow you to select a delivery day of your choice on our website. Instead you will see a delivery lead-time in the checkout. As soon as we have received an order confirmation from our supplier we will call you to arrange a delivery date that’s convenient for you. The earliest available date will be within the delivery lead-time shown in checkout. For a list of postcodes in remote areas, please scroll down.
  • We have safely reintroduced room of choice delivery for furniture and large items
  • We will contact you before delivery to check if you or anyone in your home is self-isolating, and if so we'll discuss how best to deliver your order.

Order in time for Christmas

Please note, the last order date for furniture and large item delivery before Christmas is Thursday 17th December 2020. Selected lines may be available for pre-Christmas delivery after this date or available for post-Christmas delivery before this date. Please view the delivery date on the product page before purchasing.


Large Item Delivery - £9.95

  • Delivery times vary, so check individual product pages for a better idea of when you'll receive your order.
  • We deliver between 7am and 8pm, Monday to Saturday.
  • Orders placed after 11:30am between Sunday and Thursday will be processed the next working day. Orders placed on a Friday, Saturday or Sunday will be processed on a Monday. This table should help you calculate a delivery lead time:

Order day: Monday before 11.30am Process Date: Monday Example delivery window: Wednesday – Friday

Order day: Monday after 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday

Order day: Tuesday before 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday

Order day: Tuesday after 11.30am Process Date: Wednesday Example delivery window: Friday - Monday

Order day: Wednesday before 11.30am Process Date: Wednesday Example delivery window: Friday - Monday

Order day: Wednesday after 11:30am Process Date: Thursday Example delivery window: Saturday - Tuesday

Order day: Thursday before 11.30am Process Date: Thursday Example delivery window: Saturday - Tuesday

Order day: Thursday after 11.30am Process Date: Friday Example delivery window: Monday - Wednesday

Order day: Friday before 11.30am Process Date: Friday Example delivery window: Monday - Wednesday

Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday

Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday

  • If you have multiple items in your basket they may be delivered separately. This is because the items will be dispatched from different warehouses.
  • Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
  • It takes us a little longer to reach remote areas, once you’ve provided your postcode in the checkout we may need to adjust your delivery lead-time. For a list of remote post codes please scroll down

Order in time for Christmas

Please note, the last order date for furniture and large item delivery before Christmas is Thursday 17th December 2020. Selected lines may be available for pre-Christmas delivery after this date or available for post-Christmas delivery before this date. Please view the delivery date on the product page before purchasing.


Made To Order Furniture Delivery - £9.95

  • 5-6 weeks for Made to Order delivery
  • We deliver between 7am and 8pm, Monday to Saturday.
  • You'll need to provide a phone number (ideally mobile) so we can contact you to choose a convenient delivery day (Monday to Friday).
  • Room of choice delivery is subject to local lockdown restrictions. Please read our FAQs to find out how you may be affected.
  • We will contact you before delivery to check if you or anyone in your home is self-isolating, and if so we'll discuss how best to deliver your order.

Sorry, you've missed our last order date for Christmas. Place your order now and we'll deliver your Made to Order Furniture in the new year.


Delivery to Remote Areas - Standard & Express

Unfortunately due to distance we are unable to include the following areas in our Standard Delivery time of 4 working days, however we will do our very best to get your order to you as quickly as possible. We are also unable to offer our express service to these locations:

Channel Islands Post codes GY1 - 9, JE1 - 4 Within 8 working days

Shetland & Orkney Post codes KW15 ­ 17, ZE1 ­ 3 Within 11 working days

Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44 within 8 working days Post codes - HS9, PA76 Within 9 working days

Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 Within 8 working days (HS1 - 8 within 11 working days)

Isle of Man Post codes IM1 - 99 Within 11 working days

Cornwall and Scilly Post codes TR21 - 25 Within 11 working days

Northern Ireland Post codes BT1 - 99 Within 10 working days

Order in time for Christmas

Please note, the last order date for standard and express to remote areas delivery before Christmas is Tuesday 15th December 2020.


Remote Areas excluded from Furniture Delivery times

Unfortunately due to distance we are unable to include the following areas in our Furniture Delivery time of 7-14 working days, however we will do our very best to get your order to you as quickly as possible.

Northern Ireland BT

Kirkwall KW

Isle of Wight P030-41

Inverness IV

Jersey JE

Guernsey GY

Outer Hebrides HS

Isle of Man IM

Isles of Scilly TR21-25

Lerwick ZE

Order in time for Christmas

Please note, the last order date for furniture and large items to remote areas delivery before Christmas is Monday 14th December 2020.


Extra Delivery Information

Public and bank holidays

Please note that we are unable to deliver on public and bank holidays.

Deliveries requiring a signature

For our standard deliveries, we have made changes to make them contact free. If possible, we will place your parcel in a safe place, and post a calling card through your letterbox to let you know where you'll find it. If we can't find a safe place, we'll knock on your door to make the delivery, but we won't ask for a signature. Instead, we'll just ask for your name to make sure we've got the right home.

International delivery

We do not currently provide an international delivery service.

BFPO

We don't currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.

Customer services

If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team on 0345 165 6565 or submit a query through our contact form.


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