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Free Standard Delivery Over £49
Furniture Delivery £9.95
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Frequently Asked Questions

Delivery

Free Standard UK Delivery over £49


*Excludes furniture and large items

  • FREE delivery applies to standard orders of £49 and over, delivered to UK addresses.
  • Furniture and large items are excluded.
  • Standard delivery is only £3.95 for orders under £49.
  • Estimated delivery dates are shown on individual product pages and during checkout.
  • Our delivery estimates don't apply to remote areas. Scroll down to see if this will affect you, and how long your delivery will take.
  • Deliveries take place between 7am and 8pm, Monday to Saturday.

Express Delivery - £5.95, GB only (excluding Highlands & Islands)


* Excludes furniture and large items

  • Next working day delivery for orders placed before 8pm Monday to Thursday.
  • Orders placed between 8pm Thursday and 8pm Friday will be delivered the following Monday.
  • Orders placed after 8pm Friday will be delivered the following Tuesday.
  • Only available on eligible items, so please check individual product pages.
  • We're sorry, but we can't offer our express option for remote areas. Scroll down to see if this will affect you

Royal Mail


  • Gift Cards are delivered at a cost of £3.95 for orders under £49
  • Fabric samples are delivered for FREE.
  • 4-5 working days (some remote areas excluded - please scroll down to see exclusions).
  • We deliver between 7am and 8pm, Monday to Saturday.
  • When you checkout we'll provide an estimated delivery for your entire order.

Furniture delivery - £9.95


Delivered on your day of choice from Monday to Saturday between 7am and 8pm, available dates are shown during checkout.

  • Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it to text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
  • On the day of delivery, we'll remove any packaging and take it away to be recycled (excluding garden furniture or flatpack furniture).
  • If you have other items in your basket that display a delivery lead-time they will be delivered separately. This is because the items will be dispatched from different warehouses.
  • If you live in a remote area, we will not allow you to select a delivery day of your choice on our website. Instead you will see a delivery lead-time in the checkout. As soon as we have received an order confirmation from our supplier we will call you to arrange a delivery date that’s convenient for you. The earliest available date will be within the delivery lead-time shown in checkout. For a list of post codes in remote areas, please scroll down.

Large delivery - £9.95


  • Delivery times vary, so check individual product pages for a better idea of when you'll receive your order.
  • We deliver between 7am and 8pm, Monday to Saturday.
  • Orders placed after 11:30am between Sunday and Thursday will be processed the next working day. Orders placed on a Friday, Saturday or Sunday will be processed on a Monday. This table should help you calculate a delivery lead time:

Order day: Monday before 11.30am Process Date: Monday Example delivery window: Wednesday – Friday

Order day: Monday after 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday

Order day: Tuesday before 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday

Order day: Tuesday after 11.30am Process Date: Wednesday Example delivery window: Friday - Monday

Order day: Wednesday before 11.30am Process Date: Wednesday Example delivery window: Friday - Monday

Order day: Wednesday after 11:30am Process Date: Thursday Example delivery window: Saturday - Tuesday

Order day: Thursday before 11.30am Process Date: Thursday Example delivery window: Saturday - Tuesday

Order day: Thursday after 11.30am Process Date: Friday Example delivery window: Monday - Wednesday

Order day: Friday before 11.30am Process Date: Friday Example delivery window: Monday - Wednesday

Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday

Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday

  • If you have multiple items in your basket they may be delivered separately. This is because the items will be dispatched from different warehouses.
  • Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
  • It takes us a little longer to reach remote areas, once you’ve provided your postcode in the checkout we may need to adjust your delivery lead-time. For a list of remote post codes please scroll down

Made To Order furniture delivery - £9.95


  • 7-8 weeks for fabric sofas, 12-13 weeks for leather sofas (some remote areas excluded - please scroll down to see exclusions)
  • We deliver between 7am and 8pm, Monday to Saturday.
  • You'll need to provide a phone number (ideally mobile) so we can contact you to choose a convenient delivery day (Monday to Friday).
  • On the day of delivery, we'll carry your item to the room of your choice, and take away any packaging to be carefully recycled.

Made To Measure curtains & blinds delivery


Made To Measure Curtains & Soft Blinds:

  • £5.95 delivered in 10-12 working days (some remote areas excluded - please scroll down to see exclusions)

Made To Measure Hard Blinds:

  • From £7.95, FREE for orders over £149, delivered within 7 working days

Remote areas excluded from Standard Delivery times


Unfortunately due to distance we are unable to include the following areas in our Standard Delivery time of 4 working days, however we will do our very best to get your order to you as quickly as possible:

Channel Islands Post codes GY1 - 9, JE1 - 4 Within 8 working days

Shetland & Orkney Post codes KW15 ­ 17, ZE1 ­ 3 Within 11 working days

Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44 within 8 working days Post codes - HS9, PA76 Within 9 working days

Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 Within 8 working days (HS1 - 8 within 11 working days)

Isle of Man Post codes IM1 - 99 Within 11 working days

Cornwall and Scilly Post codes TR21 - 25 Within 11 working days

Northern Ireland Post codes BT1 - 99 Within 10 working days

Remote areas excluded from Express Delivery


There are a small number of regions where we are not able to provide an Express Delivery service, The affected areas and postcodes are listed below:

Channel Islands Post codes GY1 - 9, JE1 - 4

Shetland & Orkney Post codes KW15 17, ZE1 3

Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44, HS9, PA76

Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56, HS1 - 8

Isle of Man Post codes IM1 - 99

Cornwall and Scilly Post codes TR21 - 25

Northern Ireland Post codes BT1 - 99

Remote areas excluded from Furniture Delivery times


Unfortunately due to distance we are unable to include the following areas in our Furniture Delivery time of 7-14 working days, however we will do our very best to get your order to you as quickly as possible:

Northern Ireland BT

Kirkwall KW

Isle of Wight P030-41

Inverness IV

Jersey JE

Guernsey GY

Outer Hebrides HS

Isle of Man IM

Isles of Scilly TR21-25

Lerwick ZE

Extra delivery information


Public and bank holidays

Please note that we are unable to deliver on public and bank holidays.

Deliveries requiring a signature

For deliveries that require a signature, our courier will post a card after the first unsuccessful attempt so you can call the courier to re-arrange a suitable delivery time. If after 3 days they haven't heard from you, they will try to deliver. If you haven't made contact with them within 5 days the order will be returned to Dunelm.

International delivery

We do not currently provide an international delivery service.

BFPO

We don't currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.

Customer services

If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team on 0344 346 0020 or submit a query through our contact form.

Add-On Items


Add-ons are products which are available for delivery when your total basket value is £20 or more. They are lower-priced items that would usually only be available in stores, but can be added to a larger order online.

The minimum price of £20 can be made up all normal items, all Add-on items, or a mixture of the two.

You'll be able to spot our Add-on items by the Add-on symbol used on their product images, product pages, and the basket page. You can add them to your basket at any point while you're shopping at Dunelm.com, but you'll only be able to have them delivered when your basket total comes to £20 or more.

Once your basket reaches £20, you can select from our Standard or Express Delivery options and our normal delivery charges apply.

You can return an Add-on item just like any other item, which you can read about here.

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