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All stores in England and Northern Ireland have now safely reopened. Find out more >

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Where Is My Order?

Click & Collect Still Available

Coronavirus Update

Product Availability

Returns, Refunds & Exchanges

Cancellations

WONDERING WHERE YOUR ORDER IS? READ THIS FIRST:

  • To protect the health of our customers and colleagues, our deliveries are currently contact-free & doorstep drop off only
  • Please check the delivery date on your order confirmation email before reaching out to us
  • We always welcome conversations with our customers, but unfortunately we can't speed up your delivery
  • Please only contact us if your delivery date has passed and you have not received your order, or you have an issue with your order that needs our help

Find the latest delivery information and FAQ’s here

Or complete the short form below:

IMPORTANT: The safety of our customers, colleagues and our communities is our priority. As part of our preparations and precautions regarding Coronavirus, we have arranged for most of our Contact Centre colleagues to work remotely. This is likely to mean there is a longer waiting time when you call us, but you can use the contact form below for a faster resolution. Thank you.

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