Contact Us
WONDERING WHERE YOUR ORDER IS? READ THIS FIRST:
- Delivery delays: Our carriers are dealing with extremely high volumes of parcels at the moment, which means delivery delays are occurring more frequently. We’re sorry for any inconvenience and are working with them to improve this as quickly as possible. We know that waiting can be frustrating, but we ask that you wait until your order is more than 3 days late before contacting us. Our team won’t have any further information to share with you until this time, due to the way our systems communicate with our carriers. Keep an eye on your tracking link, as this will update when your parcel is out for delivery.
- The quickest way to speak to one of our colleagues is through our Live Chat service. Available Monday-Friday 8am-8:30pm, Saturday 8:30am-5:30pm and Sunday 9am-4:30pm. Just open the 'live chat' icon in the bottom right-hand corner of the page. Please note that Monday and Friday are our busiest days, so you may experience a longer wait time on these days.
- Please note, we also offer a live video chat service with our Dunelm Experts where you can ask questions about a product before purchasing. Our experts are unable to help with customer service and delivery-related queries.