Installation Services T&Cs
We want to take the effort out of fitting by providing you with an easy installation service for all of our ready-made curtains, blinds, associated accessories and gallery items.
How does the service work?
When you purchase new gallery items, curtains, blinds, curtain poles, tracks and other accessories from Dunelm in-store or online, you now have the option to have them fitted by our team of installation experts, with prices from only £30. If you are in-store, we recommend you speak to a colleague prior to purchasing your item. If you have already purchased your item, simply call or visit your local store and have them organise your appointment.
Is this service available in all your stores?
This service is currently only available in our Cramlington and Telford stores. You must make your booking in store.
How is payment made?
Payment will be taken in-store, either before or after you have purchased the item(s) you would like us to fit.
What items will you fit?
We will fit any of the following ready-made window items, as long as they are new and have been purchased from Dunelm. We will not cut any items down:
Will you fit non-Dunelm products?
No, for safety reasons we can only fit products purchased from Dunelm.
How much does the installation service cost?
Prices start from £30 for a standard fit, but some fits are more complicated so the price will depend on what you’d like to have fitted and where. Our in-store colleagues will be able to give you an accurate price before you book your appointment.
Do I need to take my products home if I purchased them in-store and require a fit?
Yes please. The fitter will simply fit the Dunelm product you have purchased. Please ensure this is ready to be fitted
What happens when my Fitter arrives?
When your fitter arrives, they will ask you to confirm the proof of purchase (receipt, dispatch note, email confirmation) for your item. After they have checked this, they'll inspect the wall or window where the work needs to be carried out. If there any are problems, they'll let you know, otherwise they'll get to work on your fitting.
I need the fitter to measure my window, will they do this?
No, unfortunately not. Our installation service is only for pre-purchased items, so you’ll need to have measured up already. If you do need help measuring, please speak to a colleague in-store before purchasing your items or try our Made To Measure service.
What happens if I need to rearrange my appointment?
If you need to move your booking, please get in touch with the store where you booked your appointment and they will re-arrange it for you. Please give us as much notice as you are able if you wish to re-arrange your appointment.
I need to cancel my appointment, what do I do?
To cancel your appointment, please let us know at least 24 hours before your appointment. You must cancel your appointment using the cancellation link on your booking confirmation email, as well as get in touch with the store you booked at. You will be advised to come into store at your earliest convenience to process a refund. The store will cancel your appointment and arrange for a full refund to be processed or re-arrange your appointment if necessary. If you wish to cancel your appointment and do not give us at least 24 hours’ notice, we reserve the right not to refund your installation charge.
What happens if I need a refund?
If you require a refund, you will need to visit your local store so the refund can be processed on in store through our tills. Unfortunately, we cannot do this over the phone or online.
Do I have to have the child safety feature fitted?
All applicable products (typically blinds) come with child safety features that must be legally installed by the fitter. If for any reason you insist that we do not install these safety features, unfortunately we will not be able to complete the installation. We will leave the products with you and we will not be able to offer a refund on the fitting service.
What if something goes wrong during the fit or with the workmanship?
If, when our fitter attends your property, they find that your product cannot be fitted due to the nature of the property (e.g. there is a problem with the wall), we will cancel the installation and refund your fitting charge in full, at the fitter's discretion. If, in the unlikely event that our fitter causes any damage to your property due to their negligence when fitting your products, we will be responsible for putting this damage right at our cost. We will do this at your convenience and to your reasonable satisfaction. However, we will not be liable for any consequential or other loss.
We offer a 12-month warranty on the service. If you detect any defects in the workmanship within this warranty period, we will arrange to take a look, and if we decide there is a fault with the the services, we will either repair or replace the defective workmanship, free of charge. Please note, for this to apply the item(s) which are the subject of the services cannot have been mis-used or modified. To the fullest extent permissible under applicable law, we disclaim any and all other warranties of any kind, whether express or implied, in relation to the service. This does not affect your consumer rights.
What if I purchased the wrong size product and my fitter is here?
If you purchased the wrong size product, you will need to exchange your item for the correct one - your fitter will make you aware of this. You will then need to speak to an in-store colleague to rebook your fitting free of charge. Please note that our fitters will not take stock back to store or bring alternative products out with them.
What if my fitter cannot attend the appointment?
We will get in touch with you as soon as we become aware that your fitter cannot attend. We will rearrange your appointment or issue a refund for the fitting charge, if necessary.
What happens if I don't like the finished look, even though there was no problem with the product or the installation?
We hope this isn't the case, however if it is, you will need to purchase additional products and pay for another installation charge.
How long will the job take?
When you book your installation, you will be informed of the approximate length of time that the job will take to complete, and you will receive plenty of communication to ensure you stay up to date.
What will appointment availability be like?
Because our fitters are so great, they're often very busy. We will do our best to ensure that the most suitable date and time is booked, dependent on your availability and that of our fitters.
Covid-19: What precautions will your fitters take when they come to carry out the fitting?
We're taking lots of precautions to ensure that our installations are done as safely as possible, whilst adhering to social distancing and government guidelines. Prior to your appointment, we will ask to you to confirm that neither you nor any of your family (if relevant) have/had Covid-19 or any symptoms in the past 14 days. We may have to re-schedule your appointment if we have any concerns that either you or our fitters may be at risk.
How will you look after my personal data?
- use and maintain your personal data in line with legal requirements.
- be transparent about what data we collect about you and how we use it.
- keep your data private at all times.
- honour any legal rights afforded to you with regard to any personal data we hold.