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We hope you love your purchase, but if it's not quite right, you can return it using one of the options below: 

Return in Store (small items only) 

The quickest way to return an item and receive your refund. Simply take your item to your nearest store. Find your nearest store here.  

Return via Evri ParcelShop 

If you were logged in to your Dunelm account when placing your order, you can start your return here. If you checked out as a guest, you can still arrange a return here. Just have your 10-digit order number and email address ready. 

Large or Bulky Items 

Large items bought on Dunelm.com or App can't be returned in store. Simply get in touch using one of the contact options below and we'll arrange a collection on a day that suits you. If you purchased your large item in store, you can return it to your local Dunelm store. 

We know it can be disappointing when an item is out of stock. While we're unable to provide exact restock dates, many products offer a 'Back in Stock' notification on the product page. Simply enter your email address and we'll let you know as soon as it's available to order again. 

We begin processing Home Delivery orders straight away so we can get them to you as quickly as possible. Because of this, orders can't be cancelled once they've been placed. 

If you no longer want your order, you can: 

• Refuse delivery and ask the driver to return the item to us. 

• Arrange a return once your order has been delivered. 

For any Click & Collect orders, there's no need to contact us. Simply don't collect your order and we'll automatically cancel it after 7 days and issue a full refund.