Safe & Secure Payments

• All prices are inclusive of VAT (where applicable).

• We accept online payment in a secure environment by credit/debit card, or via UK registered PayPal accounts. We accept all major credit and debit cards with the exception of American Express.

• When confirming your order, only the last four digits from your credit / debit card will be revealed.

• The entire credit/debit card number will only be transmitted to the appropriate credit card company during order processing.

• We do not accept payment by cheque or cash.

• When confirming your order, only the last four digits from your credit card will be revealed.

• The entire credit card number will only be transmitted to the appropriate credit card company during order processing.

• Customer security is of highest priority and we have invested in 3D Secure to give complete peace of mind.

• We have adopted the latest fraud prevention initiative to give you an increased level of payment card security.

• 3D Secure is a new security measure now required by most banks. This extra step to complete your order protects your card from fraudulent use online. When you click on the 'Confirm' button you will see a window open up entitled 3D Secure Authentication. The onscreen instructions will take you through what you need to do.

• When submitting your card details, depending on the card type you have entered for your payment, you will be redirected to a secure Visa or MasterCard page with one of the above logos. These pages are on your bank’s secure servers and at no stage will Dunelm be able to see or access this information.

• If you have already registered your card for 3D Secure, you will be asked to enter your 3D Secure password.

• If you have not registered your card before, you will have the option to do so, there and then. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank. Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect.

• Dunelm recommend that you sign up to this new security initiative - it is for your protection when shopping online and will soon become the standard in online shopping for all websites.

• If you have any questions regarding 3D secure please contact us. Your bank/card provider will also be happy to provide you with information regarding 3D Secure.

Spread the Cost Options

PayPal Pay in 3 is an interest-free loan that lets you split the cost of your purchase into three payments. The first payment happens at the time of the purchase, with subsequent payments due every month on the same date. It’s a simple way to spread the cost of larger items or cover emergencies, and it’s a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so you should carefully consider whether the repayments are affordable, and the possible impact to your credit score. Its use may make credit less accessible or more expensive for you and it may not be suitable for everyone.

Pay in 3 eligibility is subject to status and approval. 18+ UK residents only.

If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you’ll be taken through the application process. You’ll get a decision instantly. Please note, credit decisions are based on PayPal’s data and Dunelm are not responsible for any decisions regarding the issuing of credit.

PayPal Pay in 3 is an option for eligible purchases between £30 and £2,000

For more information, visit PayPal's Pay in 3 FAQ page.

Klarna lets you split the cost of your purchases.  You now can spread the cost of your orders over three payments with Pay Later in 3.

Pay in 3 instalments

You can choose to pay in 3 instalments - interest-free - using Klarna when you spend between £30 and £2000.

You will receive an email from Klarna when your payments are due, paid and your balance is settled.

Klarna Pay in 3 Terms and Conditions klarna.com/uk/terms-and-conditions.

 If you choose Klarna as your payment method, you will be taken to the Klarna website. You will be taken through the application process and you will need to provide a mobile phone, email address, billing address and a debit or credit card. You’ll get a decision instantly. Please note, credit decisions are based on Klarna’s decisioning engine and Dunelm are not responsible for any decisions regarding the issuing of credit.

Please spend responsibly. Ensure you can afford to make your monthly repayments on time.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions.

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay in 3 instalments work?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay in 3 instalments?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 instalments orders at the same time?

Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay in 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Dunelm. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notication when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens if I don’t pay for my order on time?

Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my order?

If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.

Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

I've received a statement, but I've not yet received my goods.

If you have not received your goods please call Dunelm to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Dunelm has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?

Once Dunelm has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?

Once Dunelm has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will nd all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Can I have a VAT Receipt for my order?

If you require a VAT receipt this can be downloaded by navigating to 'All Orders' within 'My Account', selecting the order you require a VAT receipt for and selecting the 'Download VAT Receipt' link at the top of the order. Your invoice will be downloaded to your device in PDF format. If you have not registered with Dunelm, please try Live Chat and have your order number at hand.