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Ways to Shop

In line with Government advice, stores like ours can offer safe Click & Collect services, however we know it is important to only leave our homes for essential purposes, which is why we would encourage you to choose Home Delivery if it's possible and practical.

Our contact-free Click & Collect service is available if there's something you need quickly - like a new kettle because yours has just broken, or a thicker duvet because it's forecast to be freezing cold - and we can have items ready in 3 hours when important trips are needed.

However, we want to follow the Lockdown guidance. We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

When you do come to collect your order, please help everyone stay safe by wearing a face mask, unless you are medically exempt.

To help you avoid making non-essential journeys we have also extended our returns policy to give you 28 days after stores reopen to return anything purchased in-store since 1st November 2020.


Latest Coronavirus Information

All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.

For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.


All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.

For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.


All of our stores are now closed, however contact-free Click & Collect and home delivery is still available.

For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.


All of our stores are now closed. Our home delivery service has now resumed, but we cannot currently accept Click & Collect orders in line with Government advice, therefore this service is temporarily unavailable.


Home delivery orders for all regions across the UK are unaffected by the latest announcements so if you are looking to place an order or have already done so, you can rest assured that we're working hard to bring your delivery to you, contact-free, as quickly as possible.


Our amazing Facebook community groups is the place to be for the latest information on your local store. As well as the latest news, our colleagues can help with any questions you may have.


We're sorry for any inconvenience, but it isn't possible to buy a gift card at the moment.

Please note, our gift cards can only be used for in-store purchases made at the tills once our stores have reopened in line with Government advice, and only for items that can be taken home that day. This means they cannot be used for in-store purchases made on tablets with the help of our colleagues, as this is an online transaction.


In-store purchases - Our stores are temporarily closed, however we have extended the returns policy to 28 days after your store has re-opened for any purchases made after 1st November 2020

For online purchases - If you purchased online and your local store is closed, you can make a return to our Click & Collect external collection point, or via Hermes drop off or collection.


Contact-free home delivery

For contact-free deliveries straight to your front door

Join your local community

Some of our doors might be closed but the conversation is open on our local Dunelm Community pages. Find yours on Facebook to have a chat with your local team, keep up to date with the latest news and take part in some great competitions.

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