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We're looking forward to serving you again!Our Pausa Coffee Shops will re-open on Monday 17th May
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It’s been over a year since we entered our first lockdown and daily life changed for everyone. As tough as it has been at times, we’re really proud of what we’ve achieved, and we’re very grateful that you have chosen Dunelm to make your homes more comfortable in a period when homes have been even more important than usual, and have had to be more flexible than ever.

Like you we’ve found lots of new ways to do things to help everyone stay safe, and challenged ourselves to keep doing as much as we can to help ourselves, family and friends going strong.

We made banana bread and held Zoom quizzes, and we took new approaches to packing orders, delivering home comforts and made everything as contact-free as possible. We stopped everything while we organised a plan of action, we took new approaches to packing and delivering orders, we opened stores safely, closed them as requested, and kept you stocked up with a contact-free Click & Collect service where allowed.

As stores have fully reopened again, we have two things to say. Firstly, to say we’re happy to reopen is an understatement. Secondly, safety is still our number one priority, so we’re sticking with the safety measures that have helped to keep us healthy for the last year. 

Please support our safety efforts by wearing a facemask and maintaining social distancing at all times.

We look forward to seeing you again!

Latest Coronavirus Information

Our stores in England have now reopened with full safety measures in place.

You can pop in to any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that we will be reopening our Pausa coffee shops in England from Monday 17th May, with full safety measures in place.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores.


Our stores in Scotland have reopened with full safety measures in place.

You can pop in to any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that our Pausa coffee shops in Scotland have now reopened, with full safety measures in place. Find out more here.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores.


Our stores in Wales have now reopened with full safety measures in place.

You can pop in to any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that we will be reopening our Pausa coffee shops in Wales from Monday 17th May, with full safety measures in place.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores.


Our stores in Northern Ireland have now reopened with full safety measures in place.

You can pop into any of our stores to browse, or we still have contact-free Click & Collect and Home Delivery available if you don't feel comfortable coming into store. For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when heading into store or if you're picking up your Click & Collect order from an external collection point.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.

We're excited to announce that we will be reopening our Pausa coffee shops in Northern Ireland from Monday 24th May, with full safety measures in place.

Our made to measure fitting service is now available to book across the UK through our virtual appointment service or in selected stores as soon as we reopen.


Home delivery orders for all regions across the UK are unaffected by the latest announcements so if you are looking to place an order or have already done so, you can rest assured that we're working hard to bring your delivery to you, contact-free, as quickly as possible.


Our amazing Facebook community groups is the place to be for the latest information on your local store. As well as the latest news, our colleagues can help with any questions you may have.


Gift cards are available to purchase from stores across the UK.

Please note, our gift cards can only be used for in-store purchases made at the tills once your local stores has reopened in line with Government advice, and only for items that can be taken home that day. This means they cannot be used for in-store purchases made on tablets with the help of our colleagues, as this is an online transaction.


For online purchases - If you purchased online, you can make an in-store return to any store across the UK, at one of our contact-free Click & Collect external points or via Hermes drop off or Home collection.

For in-store purchases - These can only be returned in-store. We have extended our returns policy to 10th May 2021 to return anything purchased in-store since 28th November 2020. Please note, furniture and large items are not eligible for store return.

For Click & Collect purchases - If you purchased via Click & Collect, you can make an in-store return to any store across the UK or at one of our contact-free Click & Collect external points.

For Made to Measure purchases - Each Made To Measure item is one of a kind and made just for you (and your window), so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results.

We hope it never happens, but if you do have a faulty, damaged or incorrectly made item, please get in touch with our Customer Services Team.


Safe Shopping

We’re here to help you shop however feels most comfortable to you

Make a contact-free collection in-store (where possible) or outside (from a contact-free collection point)

Make a contact-free collection in-store (where possible) or outside (from a contact-free collection point)

Join your local community

We may have reopened all stores across the UK but the conversation is still open on our local Dunelm Community pages. Find yours on Facebook to have a chat with your local team, keep up to date with the latest news and take part in some great competitions.

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