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Scotland, we're open!We're excited to welcome you back at stores in England and Wales on 12th April >
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Ways to Shop

We're still bringing comfort to homes across the UK with contact-free and signature-free deliveries, as well as contact-free Click & Collect for all your homeware essentials.

Stores in Scotland are open for browsing and Click & Collect with full safety measures in place, so we'll all be wearing our facemasks and we ask that you do too (unless exempt).

Stores in England and Wales are due to reopen on Monday 12th April and contact-free Click & Collect will also resume at our stores in Northern Ireland from Monday 12th April, in accordance with Government guidelines.

While we're all pretty used to 'the new normal' there will be reminders of our safety steps on display around our stores and car parks, and you can ask your local team questions not answered here by joining your local store's Community Support Facebook Group.

We look forward to welcoming you back.

Latest Coronavirus Information

All of our stores are currently closed, however contact-free Click & Collect and home delivery is still available. We're happy to announce that stores in England will be reopening from Monday 12th April.

For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.


Our stores have safely reopened as of Monday 5th April, so you can once again browse and pick up your Click & Collect order in-store.

For the safety of you and our colleagues, we still have all safety precautions in place, so please wear a face mask or a visor when shopping with us (unless you are exempt).

Don't forget that we will hold any Click & Collect orders for 7 days, so you are able incorporate your collection into an essential journey if you wish.


All of our stores are currently closed, however contact-free Click & Collect and home delivery is still available. We're happy to announce that stores in Wales will be reopening from Monday 12th April.

For the safety of you and our colleagues, we ask that you please wear a face mask or a visor when picking up your Click & Collect order from your local store.

We will hold your orders for 7 days, which we hope will help you manage your trips better, and make it possible to incorporate your collection into an essential journey.


All of our stores are currently closed. Our home delivery service has now resumed, and we're happy to announce that, in line with Government advice, our stores in Northern Ireland will resume contact-free Click & Collect from Monday 12th April.


Home delivery orders for all regions across the UK are unaffected by the latest announcements so if you are looking to place an order or have already done so, you can rest assured that we're working hard to bring your delivery to you, contact-free, as quickly as possible.


Our amazing Facebook community groups is the place to be for the latest information on your local store. As well as the latest news, our colleagues can help with any questions you may have.


Gift cards are currently only available to buy in store, therefore cannot be purchased via Click & Collect or home delivery.

We're sorry for any inconvenience, but it isn't possible to buy a gift card at the majority of our stores at the moment, however, they are available to purchase at any of our Scottish stores which have now reopened.

Please note, our gift cards can only be used for in-store purchases made at the tills once your local stores has reopened in line with Government advice, and only for items that can be taken home that day. This means they cannot be used for in-store purchases made on tablets with the help of our colleagues, as this is an online transaction.


Online purchases - If you purchased online and your local store is closed, you can make a return to our Click & Collect external collection point, or via Hermes drop off or collection.

In-store purchases - The majority of our stores are temporarily closed, however we have extended the returns policy to 28 days after your store has re-opened for any purchases made after 1st November 2020. Stores in Scotland have safely reopened as of Monday 5th April, so you have 28 days from this date to return an in-store purchase.

Click & Collect purchases - If you purchased via Click & Collect and your local store is closed, you can still make a return to your store externally at the Click & Collection point (except Northern Ireland stores).


Safe Shopping

We’re here to help you shop however feels most comfortable to you

Make a contact-free collection in-store (where possible), or outside (from a contact-free collection point)

Make a contact-free collection in-store (where possible), or outside (from a contact-free collection point)

Join your local community

Some of our doors might be closed but the conversation is open on our local Dunelm Community pages. Find yours on Facebook to have a chat with your local team, keep up to date with the latest news and take part in some great competitions.

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