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Returns Policy


Dunelm is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items up to 28 days after purchase. Exclusions apply, please see below for full details.

Usually, we ask for the cardholder to be present, but as many people are self-isolating at the moment, we will accept returns from someone else as long as they have the receipt.

Please note that all refunds will be made back to the original tender type. For your protection, in-store refunds to credit or debit cards will only be processed if the cardholder is present.

Exclusions from Dunelm’s returns and refund policy

We are unable to offer refunds or exchanges on the following items:

  • Custom made items: Made to Measure curtains, blinds and accessories
  • Cut to length fabric
  • Made to Order sofas and upholstery items
  • Food, drink and other perishable items

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging:

  • Mattresses
  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Bedsheets
  • Throws and blankets
  • Toilet seats

Your statutory rights are not affected.

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