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Returns Policy

Dunelm is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items. Exclusions apply, please see below for full details.

Usually, we ask for the cardholder to be present, but as many people are self-isolating at the moment, we will accept returns from someone else as long as they have the receipt.

Please note that all refunds will be made back to the original tender type. For your protection, in-store refunds to credit or debit cards will only be processed if the cardholder is present.

Please be aware, all of our stores are now closed in-line with Government advice.

You can return unwanted items that were purchased from 1st November until 28th February 2021. If your nearest store is temporarily closed in line with Government advice, you can return items up to 28 days after your store reopens.

For online purchases - If you purchased online and your local store is closed, you can still make a return to your store externally at the Click & Collection point (except Northern Ireland stores), or via Hermes drop off or Home collection.

For in-store purchases - These can only be returned in-store, so you'll need to hold on to your receipt until stores re-open. We've extended our returns policy to give you more flexibility.

For Click & Collect purchases - If you purchased via Click & Collect and your local store is closed, you can still make a return to your store externally at the Click & Collection point (except Northern Ireland stores).

Why are they different? As part of the Government guidelines for the closure of non-essential stores, we cannot make any transactions at those locations, and that includes using our in-store tills to process refunds. We can only process in-store purchases/refunds through our tills, but we can process refunds for online orders using a different system. We're sorry if this affects you and your order.

Contact-free Furniture and large item collections have now resumed. For further information, please click here.


Exclusions from Dunelm’s returns and refund policy

We are unable to offer refunds or exchanges on the following items unless they arrive damaged or faulty:

  • Custom made items: Made to Measure curtains, blinds and accessories
  • Cut to length fabric
  • Made to Order sofas and upholstery items
  • Perishable goods that contain food or drink items
  • Live plants

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging:

  • Mattresses
  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Bedsheets
  • Throws and blankets
  • Toilet seats

Your statutory rights are not affected.


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