Dunelm is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.
We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase. Proof of purchase is required, exclusions apply, please see below for full details.
Usually, we ask for the cardholder to be present, but if you are self-isolating, we will accept returns from someone else as long as they have the receipt.
Please note that all refunds will be made back to the original tender type.
For online purchases - If you purchased online, you can make an in-store return to any store across the UK, via Hermes parcel shop drop off or Home collection.
For in-store purchases (Inc Click & Collect) - These can only be returned in-store. Please note, furniture and large items are not eligible for store return.
For Made to Measure purchases - Each Made To Measure item is one of a kind and made just for you (and your window), so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results. We hope it never happens, but if you do have a faulty, damaged or incorrectly made item, please get in touch with our Customer Services Team.
For Paint purchases - We hope you love this product. But if you decide it’s not right, please return to your nearest Dunelm store in its original, unopened condition within 28 days of purchase. Proof of purchase will be required at the till point. Please note, our online return routes are not available for this product, this item can only be returned to store. For any queries please contact our customer care centre via our online form or call us on 0345 165 6565.
Contact-free Furniture and large item collections have now resumed. For further information, please click here.
Exclusions from Dunelm’s returns and refund policy
We are unable to offer refunds or exchanges on the following items unless they arrive damaged or faulty:
- Custom made items: Made to Measure curtains, blinds and accessories
- Cut to length fabric
- Made to Order sofas and upholstery items
- Perishable goods that contain food or drink items
- Live plants
For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging:
- Mattress toppers
- Mattress and bedding protectors
- Duvets and duvet covers
- Pillows and pillowcases
- Throws and blankets
- Toilet seats
Your statutory rights are not affected.