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Returns Policy

Dunelm is committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought.

We hope you’re happy with your Dunelm purchase, if you decide it isn’t right for you,  you can return or exchange unwanted items. Exclusions apply, please see below for full details.

Usually, we ask for the cardholder to be present, but as many people are self-isolating at the moment, we will accept returns from someone else as long as they have the receipt.

Please note that all refunds will be made back to the original tender type. For your protection, in-store refunds to credit or debit cards will only be processed if the cardholder is present.

Our stores in Scotland safely reopened on Monday 5th April, with stores in England and Wales reopen from Monday 12th April. Stores in Northern Ireland have resumed contact-free Click & Collect however remain closed for in-store browsing. To help you avoid making non-essential journeys we have extended our returns policy to 10th May 2021 to return anything purchased in-store since 28th November 2020.

For online purchases - If you purchased online, you can make an in-store return across shops in England, Scotland and Wales or at one of our contact-free Click & Collect external points across the UK or via Hermes drop off or Home collection.

For in-store purchases - These can only be returned in-store. We've extended our returns policy to give you more flexibility. Our stores in Scotland reopened on Monday 5th April and stores in England and Wales reopen from Monday 12th April.

Please note, furniture and large items are not eligible for store return.

For Click & Collect purchases - If you purchased via Click & Collect, you can make an in-store return across shops in England, Scotland and Wales or at one of our contact-free Click & Collect external points across the UK.

For Made to Measure purchases - Each Made To Measure item is one of a kind and made just for you (and your window), so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results.

Contact-free Furniture and large item collections have now resumed. For further information, please click here.


Exclusions from Dunelm’s returns and refund policy

We are unable to offer refunds or exchanges on the following items unless they arrive damaged or faulty:

  • Custom made items: Made to Measure curtains, blinds and accessories
  • Cut to length fabric
  • Made to Order sofas and upholstery items
  • Perishable goods that contain food or drink items
  • Live plants

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned sealed and unopened in their original packaging:

  • Mattresses
  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Bedsheets
  • Throws and blankets
  • Toilet seats

Your statutory rights are not affected.


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