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Doing The Right Thing

We have a few house rules at Dunelm. One of them is to always do the right thing.

Over the last few weeks we've enlisted the help of experts from the NHS, Government and Trading Standards to advise us of what we needed to do, and what we must continue doing to ensure that we are helping everyone safe and well.

At the start of May, the Government gave their approval for homeware stores to re-open. After much planning and preparation, we have now fully reopened all of our stores.

We've always aimed to do the best by our customers, and that means maintaining your safety at all costs.

Please note, since the recording of this video we have now been able to safely reopen all of our stores across England, Scotland, Wales and Northern Ireland.

If possible, we will place your parcel in a safe place, and post a calling card through your letterbox to let you know where you'll find it. If we can't find a safe place, we'll knock on your door to make the delivery, but we won't ask for a signature. Instead, we'll just ask for your name to make sure we've got the right home.

DELIVERY UPDATES

We have looked extensively into the way we work, and reviewed our processes to make our Click & Collect service completely contact-free and safe for our colleagues and customers.

The Government has been supportive of Click & Collect services as long as they are doing their part to protect the health and wellbeing of the country, and we're happy to say that we are carefully rolling out some new ways to use Click & Collect, following the advice on social distancing and hygiene.

CLICK & COLLECT UPDATES

We want our colleagues to feel at home while they are with us, which is why we have placed a lot of emphasis on listening to what our people want from us to feel safe and protected while they're at work.

LATEST FAQS

While our stores might be closed, our colleagues would still love to support our customers, whether it's a friendly phone call now and then, or prescription and shopping collection. Share your ideas and how we can be of some help >

Dunelm have stopped making curtains and are getting set to manufacture surgical scrubs for the NHS – we would like to make 20,000. Help us make more >

Lots of our colleagues are stitching fabric covers for PPE masks and making cotton laundry bags so our NHS workers can transport their uniforms home for safe washing. We are donating the fabric to people who would like to get involved >

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