Important product recalls

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Egyptian Cotton towels

In recent product testing, we have found that some of our Egyptian Cotton towels have failed their authenticity tests. This means that certain towels have proven to not be 100% Egyptian Cotton.

You won’t be able to feel the difference, but we know the difference and want all of our customers to get just what they have paid for.

The towels all have batch numbers and the ones that are affected are

2017/G
2017/H
2017/I
2017/J
2017/K
2017/L
2018/A

You can find the batch number on the label of the towel as shown here.

We will be happy to replace your towels if you return the product to any store.

All other Egyptian Cotton Towels are unaffected and we are working with the supplier to ensure this never happens again.



Egyptian Cotton towels


Brushed Small Standing Reindeer

Barcode: 5054077746250


Dunelm has identified a potential safety issue, we have therefore issued a recall notice

This product was sold in the UK through Dunelm stores and dunelm.com from 1st September 2017. No other products are affected by this recall notice. We apologise for any inconvenience.

Please return this product to your nearest Dunelm store for a full refund or for more information please email dunelmdirect@dunelm.com or call 0345 165 6565.



Brushed Small Standing Reindeer



Athena Table Lamp

Barcode: 5054077389617


Dunelm have issued a product recall as we have identified that the product has an incorrect bulb rating which could cause overheating.

If you have purchased the Athena Table Lamp, to ensure customer satisfaction, please return to your nearest store where you will be given a full refund. You do not need your receipt.

This product was sold throughout the UK in Dunelm stores. No other products are affected by this recall notice. We apologise for any inconvenience.

Please return this product to your nearest Dunelm store for a full refund or for more information please email dunelmdirect@dunelm.com or call 0345 165 6565.



Athena Table Lamp


Chilli Spice Tower

Barcode: 5060473541337


Curry Spice Tower

Barcode: 5060473541320

There has been an isolated incident where there has been contamination within the Paprika spice. It is not harmful or unsafe. To ensure customer satisfaction please return the product for a full refund.

This product was sold throughout the UK in Dunelm stores. No other products are affected by this recall notice. We apologise for any inconvenience.

Please return this product to your nearest Dunelm store for a full refund or for more information please email dunelmdirect@dunelm.com or call 0345 165 6565.



Chilli Spice Tower and Curry Spice Tower

Questions and Answers


Egyptian Cotton Towels


Q. How many batches are affected?
A. We have tested every batch and eight were found to fail the authenticity tests. Our products are batch-coded so we know the specific batches that have failed the test.

Q. How many of the affected products have been sold?
A. We have sold most of the products as they were first available to buy in 2017/2018.

Q. How will you ensure that this will not happen again?
A. As a result of this issue, we have established new tracing processes and are now 100% confident that all raw fibres have been correctly sourced and traced through the manufacturing process.

Q. What about Egyptian cotton bedding? Is that affected too?
A. We are confident that no other products have been affected but to be sure we are proactively testing our Egyptian Cotton sheets to ensure that the raw fibres have been correctly sourced and traced through the manufacturing process.

External Enquiries
If you receive any external or press enquiries regarding this product recall, please ask them to direct their questions to PRenquiries@dunelm.com.


Brushed Small Standing Reindeer


Q. Why is the Standing Reindeer being recalled?
A. Due to potential safety issues on these products we have made the decision to recall these products.

Q. What do I do if I own a Standing Reindeer?
A. Return the Reindeer to your nearest Dunelm store for a full refund.

Q. Can I return the deer to a different store from the one I purchased it from?
A. Yes, you can return the reindeer to any Dunelm store for a full refund.

Q. What if I don’t have the receipt?
A. A full cash refund will be given in store.

Q. I am perfectly happy with my reindeer; does this mean it is safe?
A. The product has a potential safety issue which could cause an injury. We advise that you return your deer to your nearest Dunelm store.

Q. I have a similar reindeer from a different retailer, should I return it?
A. Reindeers bought from different retailers can look similar but may not be the same construction. They should not be returned to Dunelm.

Q. I don’t know if my reindeer has the number advised on the poster?
A. If the reindeer is from Dunelm and it looks like the one on the poster, please return it. Dunelm has only sold this type of Standing reindeer.
If you cannot answer a customer query concerning this product recall, please contact the Customer Services dedicated line on 0345 165 6565.

External Enquiries
If you receive any external or press enquiries regarding this product recall, please ask them to direct their questions to PRenquiries@dunelm.com.