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    Refunds

    The time it takes to receive a refund depends on how your item is returned and what method you used to pay.

    Refunds: how long do they take?

    The refund will be issued for your order as soon as the item arrives with us. Please allow a few days for parcel shop drop-offs and home collection items to reach us and be processed. We’ll let you know as soon as this happens.

    Please note that all refunds will be made to the original payment method. For in-store purchases, where mixed payment methods have been used (Gift Cards and Credit/Debit Cards, for example), we will need to process the refund in the order of Gift Cards, then Credit/Debit Card and then cash.

    Gift Card refunds will be issued to a new Gift Card or added to an existing Gift Card in store.

    The time for the refund to reach you will depend on your method of payment:

    Card Payment – 3-5 working days once the item has arrived with us.

    Klarna – The refund will be issued to Klarna within 3-5 working days of the item arriving with us. Please visit Klarna to track your refund from them.

    PayPal – The refund will be issued to PayPal within 3-5 working days of the item arriving with us. Please visit PayPal to track your refund from them.

    Creation – The refund will be issued to Creation Finance within 3-5 working days of the item arriving with us. Please visit Creation Finance or your Creation Portal for further information.

    For information on how to return an item back to us, please click here.