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Refunds

Please note that all refunds will be made to the original payment method.

If you purchased an item online or by phone and returned it via our collection service, your refund will be processed when the item is back with us and has been logged. At the moment this can take up to 21 days. We'll send you an email to confirm once your refund has been processed, and once you've received your confirmation email it can take 3-5 days for the funds to reach your account if you paid by card, or up to 28 days if you paid using PayPal.

For items returned to a Dunelm store, the refund usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.

For information on how to return an item back to us, please click here.


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