Refunds

Refunds for online purchases: how long do they take?

The time it takes to get your refund depends on when we receive the item at one of our stores or store support sites. Here’s how it works:

In-store returns (eligible items only, including Click & Collect): 3-5 days depending on your card provider

Evri parcel shop returns (eligible items only): 3-5 days once the items arrives at our depot

Home collection returns (furniture and large items): 3-5 days once the item arrives at our depot

Please allow a few days for parcel shop drop-offs and home collection items to reach us and be processed. We’ll let you know as soon as this happens.

Please note that all refunds will be made to the original payment method.

For information on how to return an item back to us, please click here.