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Where Is My Order?


We are currently experiencing a high volume of contacts into our Customer Services team, so it may take us a little longer to respond to enquiries. If you have any questions on the status of your order, we would politely request that you wait to contact us to check the status of your order until the confirmed delivery date found in your order confirmation email has passed.

We appreciate your continued patience and understanding at this time.

FAQs


When will my order be delivered?

Please refer to your order confirmation and your expected delivery date will be shown for the individual items on your order. If you have multiple items on your order, you may have a number of different delivery dates. Each date will show to the right-hand side of the product on your order confirmation.

I have only received part of my order. When will the rest be delivered?

Your order may have been split into several deliveries and therefore may have different delivery dates. Please refer to your order confirmation which will confirm each delivery date for the items on your order. Please contact us if items on your order have passed their individual expected delivery date and our colleagues will do our best to assist you.

Can my order be delivered sooner than the date shown on my order confirmation?

To ensure we are operating our distribution centres in line with government guidelines, our delivery times may be longer than what you are used. This means we cannot bring forward your delivery date as we are working hard to ensure the safety of you and our colleagues.

My order confirmation says ‘on or before’, can I request my delivery sooner than the latest date stated?

The date on your order confirmation is the latest date your order is expected to reach you. We will notify you when your order is dispatched and provide you with tracking details. As we are working hard to ensure the safety of you and our colleagues with our revised ways of working, this means that we cannot bring forward any delivery dates.

Why is the delivery time longer than usual?

As our stores are closed, we are experiencing an increased volume in online orders. To ensure we are operating in line with government guidelines and to achieve social distancing, we have reduced colleagues in our distribution teams and therefore all deliveries will take slightly longer. The information on the website at the time of placing your order and on your order confirmation is a true reflection of date your order is expected to reach you. If the delivery date on your confirmation has passed, please contact us.

Why isn’t express delivery available?

Due to the higher volume of online orders and to ensure we are operating our distribution centres in line with government guidelines, we’re unable to offer express delivery at the moment. We apologise for any inconvenience caused but we appreciate your understanding at this time.

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