Made To Measure Frequently Asked Questions
How do online appointments work?
When you book an appointment via our online booking form, you’ll choose either a phone or video appointment. For a phone appointment your consultant will call you at your chosen time, for a video appointment you’ll receive an email with a link to you video call. When it gets to your appointment time, all you need to do is click the link and your session will begin.
You’ll be able to discuss fabric preferences, styling options, coordinating accessories, and get advice on how to measure your window to get the right fit from your curtains and blinds. Your consultant will take you through our online fabric catalogue and help you select fabric samples to be delivered to your home, so you can make sure they are right for you.
Once your consultant knows what style, fabrics and size you’re interested in they’ll be able to provide you with a quote for your order.
When your samples arrive and you’ve chosen your favourite, you can place your Made To Measure order by contacting us, and we’ll make it just the way you want it and deliver it to your home contact-free. If you already have your fabric sample and window measurements, you can place your order and make a payment during your online appointment.
Please be aware, our fitting service is currently paused in Wales in-line with Government guidelines on local lockdown restrictions. This service will resume once the Government advises it is safe to do so, we apologise for any inconvenience.
What are we doing to keeping our fitters and customers safe?
We're taking a few precautions to help us continue our service while helping everyone stay safe. This includes our fitters using sanitiser on their hands and the surfaces of their vehicles regularly, cleaning surfaces during fitting, and maintaining social distancing as much as possible. To find out more about what we're doing, please watch the video below.
What is a 'measure check' service? This is an optional extra to give you complete peace of mind. Our expert fitters will come to your home and double-check your window measurements before your order goes into production. Once your order has been carefully crafted, we'll be in touch to arrange the delivery and fitting your window dressing.
Please note that our check measure service is included with all Shutter purchases.
What's happened to my existing order that hasn't been fitted yet?
If you have an outstanding order that is complete but hasn't yet been delivered and fitted, your local store should have been in touch to make arrangements. If you haven't heard from them yet, please get in touch with the store to book in for your fitting.
Can I have a sample of the fabric before placing my order?
Yes, not only can you, but we strongly recommend that you do! You can order samples during your consultation, and they will take 7-10 working days to be delivered.
I’ve seen a ready-made curtain or blind I like but it’s not in the right size, can it be made to measure?
There are only a handful of fabrics that we use for both ready-made and Made To Measure items, but we have over 4000 fabrics to choose from so we probably have something very similar. Our consultants will be able to help you find the right option.
What headings can I have on my curtain, and what best suits my room?
We offer a range of curtain headings as part of our Made To Measure service including pencil pleat and eyelet, and our consultants will be able to provide style and suitability guidance for your room.
What lining do I need for my curtain or blind?
There’s no single answer to this as it depends on your room and needs. We have several options including Blackout, and temperature smart linings that give curtains and blinds some valuable qualities. Discuss the options with your consultant to learn how they work and what will suit your home best.
How long will it take my order to arrive?
Our Made To Measure service currently takes 4 weeks from ordering to delivery.
Are you still offering a fitting service?
Fitting service is available, our consultants will be able to provide further information.
Please be aware, our fitting service is currently unavailable in Wales in-line with Government guidelines on local lockdowns. This service will resume once the Government advises it is safe to do so, we apologise for any inconvenience.
Is it safe for us to be working?
We’ve made lots of changes throughout our manufacturing centre to ensure we are following the Government’s advice about social distancing and cleanliness, including reducing the number of colleagues inside of our manufacturing centre at any one time so everyone has the space they need to work safely.
What products are available to order?
All Made to Measure products are available. Our consultant can discuss the options in detail with you.