Made To Measure Frequently Asked Questions

Dunelm’s Made to Measure service offers a tailored solution for anyone looking to dress their windows with style and precision. Whether you need Curtains, Blinds, or Shutters, you can choose from a wide range of fabrics, colours and finishes to suit your space.  

Everything in our Made to Measure range is made to order, right here in the UK ensuring quality and a perfect fit every time. Made to Measure products are ideal for unique window shapes or specific design needs. We even have our very own fitting service available to check your measurements before ordering and fit your Made to Measure products.  

Ways to shop Made to Measure:  

Order online using our handy measurements guides or, head in-store for a free consultation with one of our experts. Alternatively, arrange a free video consultation with one of our Made to Measure Virtual Consultants at a time that suits you. 

Absolutely. There’s no need to book, walk ins are welcome. Simply head to the Made to Measure department in store and our experts will be happy to help. You’ll have the chance to see Fabrics in person, get ideas or any advice you need and if you wish, book an appointment with our fitters who can come and measure up and fit your Made to Measure items.  

If you don’t live near a store, click here to arrange a free appointment with one of our Made to Measure Virtual Consultants. These are real, experienced Made to Measure experts who are available to chat through video calling. They offer no pressure advice and full guidance on ordering and fitting. 

Yes absolutely, we offer a free optional ‘Check Measure’ service to give you complete peace of mind before ordering. Our expert fitters will come to your home and double-check your window measurements before your order goes into production. Once your order has been carefully crafted, we'll be in touch to arrange delivery and fitting. To book a check measure, either head into store, or speak to one of our Made to Measure Virtual Consultants by clicking here. 

Please note: Check Measure and Fitting is mandatory with all Ripple Curtain purchases. Fitting is mandatory for all Shutter orders, but a Check Measure is optional and must be booked before ordering. 

Yes, our very own fitting service is available, and our Made to Measure Virtual Consultants or stores will be able to provide further information.  This is an optional service for Curtains and Blinds but for our Shutters and Ripple Heading Curtains is a mandatory service.  Pricing starts from £50, further information can be found here; Made to Measure Fitting | Dunelm 

Yes, not only can you, but we strongly recommend that you do! You can order samples yourself online, through our stores or with our Made to Measure Virtual Consultants. You can order up to 5 samples and they will take 7-10 working days to be delivered.  

We are unable to amend or cancel your order once it is placed due to your order being sent straight to our manufacturing sites so we can start making your Made to Measure item as soon as possible. 

If you placed your order online, you’ll get email notifications with updates like you would a standard Dunelm order. You'll also be able to track your order through ‘My account’ if you signed in, or through ‘Track My Order’ if you checked out as a guest. If you placed your order in-store or with a Made to Measure Virtual Consultant, you’ll be contacted when the items are available, or you’d have made a provisional fit date which the team will be working to. 

Selected styles and fabrics can be made and delivered in as little as 7 days. Similarly, some fabrics and types of window dressing can take up to 4 weeks, so it can depend on what choices you make for your windows. This expected delivery time will be highlighted throughout your journey on dunelm.com. If you placed your order in store, timescales are varied so make sure to confirm with the expert assisting you. 

Each Made to Measure item is one of a kind and made just for you (and your window), so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results.  

We hope it never happens, but if you do have a faulty, damaged or incorrectly made item, please get in touch with our Customer Services Team.  

There are only a handful of fabrics that we use for both ready-made and Made to Measure items, but we have thousands of fabrics to choose from so we probably have something very similar. Our in-store experts and Made to Measure Virtual Consultants will be able to help you find the right option  

Yes, we offer a 1-year guarantee for any Manufacturing faults for Made to Measure Curtains, Blinds & Accessories. Shutters have a 5-year guarantee. 

You can pay in 12 interest free monthly instalments through Creation Consumer Finance when you spend £300 or more (currently unavailable on Shutters) and only available online. Full T&Cs are available here. Alternatively, you can ‘Pay in 3’ with Klarna or PayPal.  

We’re sorry to hear there are parts missing from your Made to Measure order. If you contact us on Live Chat, send us a brief description of what’s missing along with any supporting images, we’ll arrange for this to be sent to you as soon as possible.  

Full details of how you can measure for Curtains are here How to Measure for Curtains [Step-by-Step Guide & Videos] 

If you chose what Fabric you want, you’ll be given options of what headings and linings are available for that Fabric. For more information, see our  Curtains buying guide. 

Hanging curtains can make a huge difference to the room. See our full guide on how to hang them professionally yourself How To Hang Curtains In A Few Easy Steps | Dunelm. Don’t forget, we can also come and fit your Made to Measure curtains to make sure of the perfect finish. Speak to one of our Made to Measure Virtual Consultants or in-store experts to arrange fitting. 

If the width of your curtains is wider than the width of the fabric requested, our team will need to join the fabric together to provide the correct measurements which will result in a visible seam. This means that if the measured width of your curtains is over 124cm your curtains will come with a fabric join. This is covered in the Made to Measure T&C’s. 

Our curtain patterns run horizontally from curtain to curtain, but we cannot match from one curtain edge to the other i.e. the curtains will not create a matching pattern when drawn between the two panels of fabric. Due to the print design of some patterned fabrics, we cannot guarantee the design will match perfectly where products meet. This is covered in the Made to Measure T&C’s  

The eyelets are a 4mm Diameter and will fit any pole up to 35mm, so they glide across smoothly.    

This is simply how much gather you will have in your curtains.  With over 20 years of manufacturing experience our team have set the fullness of each curtain by header type - see our simple guide below. 

Pencil Pleat and Eyelet curtains all have a fullness of 2. This means the fabric across the pair of curtains will be double the track/pole width, however our manufacturers will round it up to the nearest half width. This adds enough gather to create a luxurious look. 

Pinch Pleat curtains will be made to fit the track size exact.  The pleating of the fabric essentially gives the desired fullness. 

This is not a service that we offer anymore at Dunelm. 

Full details of how you can measure for Blinds are here Guide on How to Measure for Blinds | Dunelm 

Due to Child H&S legislation, we cannot supply a longer chain. For more information, see our Blind safety page Blinds & Blind Cords Safety Law | Dunelm

Some fabrics, especially natural fibres, can crease more easily. Don’t worry, these creases will smooth out naturally over time as you raise and lower the blind.  

If your Roman blind begins to hang unevenly, simply re-tie the cords at the back of the blind. To do this, locate the cords at the rear of the blind, then detach them from the fabric by opening the plastic clips. With the cords detached, lower your blind as far as it will go. When there is no slack left in the cords, re-tie any that are too long, making sure they are all the same length. Reattach the cords at the back and you’re finished

We offer a selection of Linings for your Made to Measure purchase. Blackout lined roman blinds will show stitch marks where the lining and fabric are stitched together. You may see light coming through. This is an unavoidable part of the manufacturing process and isn't considered a flaw. 

if the width of your blinds is wider than the width of the fabric requested, our team will need to join the fabric together to provide the correct measurements which will result in a visible seam. This means that if the measured width of your blind is over 130cm your blind will come with a fabric join. This is covered in the Made to Measure T&C’s. 

Full details of how you can measure for Blinds are here Shutters Buying Guide | Dunelm 

Our Shutters are made of 100% Faux Wood (PVC). They’re made right here in the UK.  

We have a wide selection of Shutter colours available online, but we have a bigger selection in store if you’d like to see the full range. Our Made to Measure Virtual Consultant will be able to talk you through the full selection if you arrange an appointment.  

Yes! Our Shutters have a 5-year guarantee with every installation.  

Every window is different so it’s best to select your Shutter, type in your measurements and we’ll tell you if that’s available. If a Shutter isn’t available in your measurements online, visit your local store or arrange an appointment with a Made to Measure Virtual Consultant. 

Yes, shutters are an effective window covering when it comes to blocking out natural light. When closed they provide a brilliant level of darkness to a room, although slight tolerance gaps are required for the smooth functioning of your shutters so bear in mind this can cause small amounts of light bleed at the edges. 

If you book a Made to Measure Virtual Consultant appointment and we’ll try to arrange this for you. Alternatively, you can call the fitting phone number on 0800 031 8374 (Lines open 9am – 7pm weekdays, and 9am – 5pm weekends. Hours may vary during busy periods. Calls charged at local rate). This will be product dependent. 

• If you ordered in store, contact that store directly 

• If you ordered online, contact our Customer Care team who can get in touch 

• If you ordered through a Made to Measure Virtual Consultant, contact them directly who will be able to assist 

An email will have been sent to confirm your booking, and this will include a timeslot. If this isn’t the case, please contact the store in which you placed your order. 

• If you ordered in store, contact that store directly 

• If you ordered online, contact our Customer Care team who can get in touch 

• If you ordered through a Made to Measure Virtual Consultant, contact them directly who will be able to assist